Ready to give a voice to people's loves? Work with us for Pandora, the world's most loved jewellery brand!Are you passionate about jewellery and customer support? Teleperformance Greece collaborates with Pandora, the world's top jewellery designer and manufacturer, looking for Customer Support Representatives to join the team.Everyday people around the world share facets of who they are and what matters to them through their Pandora jewellery. Be the one who will voice to people's loves, join our team!What you will do:Handle calls, emails and chat with a sense in FrenchRespond to pricing and product inquiries, order status, tracking inquiries and order cancellations.As a brand ambassador - provide promotion support, being knowledgeable about current promotions and new offers.Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.Exchanging ideas and solutions with your colleagues!Turning every customer into a happy customer!What you will bring:Excellent command of FrenchGood knowledge of EnglishGreat communication & soft skills, as well as problem-solving skillsComputer knowledge/tech savvinessAbility to multitask and have strong interpersonal skills.Ability to work in rotating shifts and availability to work overtime when/if required.Work experience in customer support will be considered as an advantageA positive and adventurous attitudeWhat we offer:Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)Competitive monthly salary + 2 extra salaries per yearReferral Program: Bring your friends and receive great bonuses!Health care benefits and numerous other discountsFull training by certified instructorsProfessional growth & development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState of the art premises, providing a great working environment with relaxing break areasWork for a Great Place to Work-Certified Company that fosters diversityMoreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.
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