Fraud and Scam Officer - Big 4 Bank
Your new company
Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning the best service and assistance to new and existing customers. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the center of everything they do.
Your new role
Some of your responsibilities within a contact centre environment will include:
Play a key role in identifying, investigating, and preventing fraud and scams targeting the customers
Liaise with stakeholders - such as phone teams, branches, risk, fraud, and customers regarding their queries and following up until acceptable resolution reached for all parties concerned/involved.
Effectively handle, escalate and follow-up customer queries, issues, and complaints, using judgement to resolve customer concerns on the spot
Pro-actively manage daily business activities by operating within set guidelines and governance
Your skills and experience
Strong written and verbal communication skills
Relationship management skills
Self / time management skills
Strong attention to detail skills
Flexibility and availability for shift work
Please note: this is a 24/7 contact centre - Candidates open to evening and night shifts are highly desired!
Your benefits
Enjoy the flexibility of a hybrid work model and WFH opportunities
Strong potential for this to be a permanent role after a initial 12 month contract
New modern office close to public transport in Parramatta
This company has a high focus on diversity and inclusion and values the importance of unique backgrounds
You will love working for them!
Your next step
Does this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you! (To launch your career) Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on ****** or on 0474 197 726.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
Empathy, investigating, solution driven, problem solving
education
Secondary School/High School