Office: Mexico City
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 45+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
At Revolut, we do Ops differently. Our hyper-talented Operations experts don't just keep things ticking over. They're given the most complex, hard-to-solve problems in the business. Then they create elegant, scalable solutions that keep pace with our ambitious growth plans.
We're looking for a Fraud Strategy Manager to focus on financial crime operations to keep customers and their money safe. Using cutting-edge technology, you'll collaborate with team members to prevent financial crime in a way the financial world hasn't seen before.
What you'll be doing
Collaborating with product teams in London to develop and deliver robust fraud mitigation in Mexico while preserving a great customer experience and supporting Revolut's growth Performing qualitative and quantitative analysis on fraud risk trends to identify fraud patterns and evaluate potential solutions Monitoring fraud risk through the customer lifecycle, providing timely detection of emerging patterns in criminal activity by analysing fraudster profiles Developing solutions to reduce fraud risk and financial losses, while minimizing impact to good customers Evaluating external partners, such as risk data providers and transaction monitoring solutions, to supplement fraud detection and remediation capabilities Defining capability roadmaps to deliver gains in key performance indicators (KPIs) Conducting risk assessments of new or changing products and features, proposing appropriate controls to support successful deployment Contributing to the development of Mexico-specific training for Revolut's fraud servicing operations Optimising the fraud/acceptance equation Working towards building and managing a fraud-fighting team What you'll need
8+ years of fraud risk and strategy management experience in the financial services or payments industries Deep knowledge and understanding of fraud risks associated with the payment, banking, and/or investing sectors The ability to build and maintain fraud rules Experience using structured query language (SQL) The ability to learn quickly, solve complex problems, and perform in a dynamic environment The ability to work cross-functionally across multiple teams locally and globally to ensure execution against regulatory requirements and internal policies Fluency in English and Spanish with excellent communication skills in both languages Nice to have
Experience managing projects and/or project teams Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.
Benefits at Revolut No ping pong tables or bean bag chairs, just benefits you actually want.
Get what you need to succeed Financial benefits that show we value your work Flexibility to work from home, the office or abroad A free Revolut Metal subscription loaded with perks Exciting events year-round so you can get to know your team Check out Benefits
Discover our values
We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
Culture Get It Done
Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.
Deliver WOW
We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
Dream Team
We select, coach, and retain the top talent only and give them all the support to achieve greatness.
Never Settle
Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.
Think Deeper
Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
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