[aboutus]
OwningCompany;Pro-InvestGroup: Pro-invest Group is a global asset management and investment firm specializing in real estate, with anextensive trackrecordofbothdeliveringnew-build hotelsandrepositioningexistinghotelsacross Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world's most recognized hotel brands, including Holiday Inn Express, voco, Hotel Indigo, Kimpton & Sebel.
Brand;KimptonHotels&Restaurants: KimptonHotels&Restaurantsisallaboutheartfelthumanconnections.Weareindustry pioneers- havingtrailblazertheboutiqueconceptiontheUSAinthe1980's.
Our mission is to be the world's most loved boutique hotel and restaurant company, and we know that achieving that starts with our employees. People who join the Kimpton family are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities. Our unscriptedapproachtoluxuryboutique hospitalityandproviding unique,personalexperiencesisthe hallmark of our brand, and our colleagues are passionate, entrepreneurial individuals that bring this culture to life. Trust us – you're going to love it at Kimpton as much as our guests do.
Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.
Here, you can: Be Yourself
Who youare is who we are so bring the real you! The best and ever-improving version ofyou. Bring yourbackground,yourpersonality,yourindividuality,yourcreativity.It'sthosejust-you qualitiesthat make it more personal for you, and our guests.
LeadYourself
Wesupportyou,andyousupportwe.Wetrustyoutogiveityourall,takeinitiative,dorightwhenno one's watching, find creative new ways to delight guests and co-workers. We trust youto learn, grow and continually improve at whatever you do.
Makeit Count
As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter.do.
[daytoday]
Job Overview As the Rooms Division Manager at Kimpton Margot Sydney, you will oversee Front Office, Housekeeping, and Recreation facilities, ensuring a seamless guest experience while achieving departmental revenue and profitability goals. You will uphold our commitment to safety, compliance, and exceptional service standards.
Duties & Responsibilities Monitor daily operations to ensure guests receive prompt, attentive, and personalized service consistent with Kimpton's brand standards. Ensure teams are well-versed in IHG Rewards Club and VIP guest recognition protocols. Foster effective communication between departments to enhance overall guest satisfaction and operational efficiency. Collaborate with department heads and the General Manager to optimize business practices. Maintain impeccable standards of cleanliness and maintenance in all guest-facing and back-of-house areas. Conduct regular inspections and implement preventive maintenance programs as needed. Lead comprehensive monthly departmental meetings to review procedures and address special events. Uphold Kimpton Sydney's commitment to quality guest service and unique amenities. Coordinate activities with the General Manager and corporate teams as required. Stay abreast of industry trends and innovations to maintain a competitive edge in the local market. Ensure compliance with health, safety, and environmental regulations and emergency procedures. Act as the point of contact in the absence of the General Manager, ensuring smooth operations. Financial Returns Develop and manage the Rooms Division budget, analyzing costs and performance against targets. Contribute to strategic planning, marketing initiatives, and revenue generation efforts. Implement upselling programs and leverage PMS & IHG Programs for revenue optimization. Monitor costs and adjust strategies to meet budget guidelines effectively. People Foster a positive work environment aligned with our People & Culture framework. Recruit, train, and develop talented managers in accordance with company standards. Conduct performance appraisals, provide constructive feedback, and support career development. Maintain accurate colleague records and approve leave requests as necessary. Promote equal opportunities and maintain effective employee relations.
[requirements]
Qualifications& Requirements RequiredSkills
Proactive approach to developing and maintaining strong relations with colleagues, guests and stakeholders including commercial, revenue and corporate teams. Abilitytoleadcomplexteams Verbal and written communication skills. Stronginfluencerandpersuader. Flexibleworkapproach. Abilitytoworkindependentlyandmanagetheworkofothers. Abilitytoprovide developingandmentoringtoothers. Abilitytodeliver performancefeedbacktoimproveoverall performanceofdirect reports. Experience
Bachelor's degree or equivalent international degree in Business or Hospitality Management &/or equivalent experience in like hotel operations Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience Comprehension of Hotel systems and revenue management principles (preferred)
[benefits]
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.
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