About Us We are a leading global financial technology company based in Sydney.
Established in 2014, the RZ Group has managed over $5 billion in payment transaction volume across 100+ currencies in over 85 countries.
With an extensive network of global financial and banking partners combined with the latest cutting- edge financial technology, we are able to facilitate swift, secure, and cost-effective payments seamlessly for customers all around the globe.
2025 will be a crucial year for us, we understand the importance of attracting and retaining talent so we have onboarded new HR and Operations team members to foster a positive work culture.
We are calling you to contribute to our success and grow with us!
Responsibilities Reporting to the Compliance Manager, you will be responsible for client onboarding and queries whilst ensuring regulatory compliance.
You will be working with multiple stakeholders, providing support and insights to enhance customer and process satisfaction.
Client onboarding: Facilitate a smooth onboarding process for new clients ensuring KYC compliance.
Customer Support: Address queries in a prompt manner, related but not limited to banking, KYC and transaction monitoring.
Compliance: Ensure all FX-related activities comply with relevant financial regulations and company policies.
Relationship management: Use your interpersonal skills to build and maintain relationships with all stakeholders.
Documentation: Maintain detailed and high level of accuracy records in our systems.
Collaboration: Work with cross-functional teams to resolve FX transactional issues and provide advice on risk identification.
Assist in the development and maintenance of departmental procedures and provide input on improving FX transaction monitoring processes.
Requirements Degree holder in any discipline, bachelor's degree in finance, economics or a related field.
Previous experience in a similar role within the financial services or fintech industry is highly regarded.
Knowledge of foreign exchange markets and regulations.
Excellent communication and interpersonal skills.
Customer centric, hardworking, detail oriented with a can-do attitude.
Proficiency in MS Office (Word, Excel, Outlook).
Bilingual English and Mandarin.
This is an entry level role so we are open to seeing graduate candidates as long as you have a keen interest in the finance services industry.
In return, we will offer you monthly team building events, birthday leave and a competitive package including bi-annual performance bonus.