The Apps Support Sr Analyst is a seasoned professional role. As an FX Shared Services Application Support Senior Analyst, you will play a pivotal role in running and maintaining the production environment for Citi's franchise critical applications, enabling our traders to confidently service our clients.
Additionally, you will play an active role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe. This will include partnering with our Application Technology Development teams, Infrastructure teams, and Business Product Owners.
This role presents an excellent opportunity for a successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of Foreign Exchange (FX). You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you vast exposure to new and existing methodologies and systems.
Responsibilities: Acts as SME to senior stakeholders and/or other team members.Manage, maintain and support applications and their operating environments, providing technical and business support for users of Citi. This will include providing resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed.Perform start of day checks, continuous monitoring, regional handovers, and same day risk reconciliations.Develop and maintain technical support documentation to support team members and wider technology teams.Identify ways to maximize the potential of the applications used.Partner with appropriate application development and production support areas and teams to prioritize bug fixes and support tooling requirements.Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.Participate in application releases from development, testing, and deployment into the production environment.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.Qualifications: 5-8 years experience in an Application Support role.Experience in a Production Support role/environment is essential.Experience with technical tools and systems such as SQL and Linux, and a willingness and ability to learn new technologies.Experience monitoring, installing, configuring, and/or supporting business applications.Knowledge and experience of Problem Management Tools.Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills.Experience working in a fast-paced environment whilst demonstrating practical problem solving and strategic thinking skills.Issue tracking and reporting using tools.Good all-round technical skills.Effectively share information with other support team members and with other technology teams.Ability to plan and organize workload.Education: Bachelor's/University degree or equivalent experience.Job Family Group: Technology
Job Family:Applications Support
Time Type:Full time
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