Acacia Ridge, Queensland 4110, Australia • Full-time
Description Footsteps Community Services (FCS) is a for-purpose organisation with the ambition to support the community nationally, specifically people who have been marginalised or those at risk. The organisation provides a range of services including:
Individualised Therapy. Community Nursing Footstep specifically services young people, families as well as older Australians. The team is a group of multi-disciplinary professionals committed to making a difference in the life of the people we serve.
Summary of the Position:
The Support Coordinator is a client-focused practitioner responsible for delivering Support Coordination Services to FCS' clients. This includes but is not limited to:
Liaising with stakeholders. Meeting and interacting with clients. Developing brand awareness. Actively supporting client's acquisition and retention. Being central in the delivery of quality Support Coordination services. Accountability:
The Support Coordinator reports directly to the Support Coordination Team Leader/Manager.
Able and willing to challenge the status quo. Outstanding time management skills. Achieve client satisfaction through delivering quality service and value for money. Ability to respond and adapt to competing priorities. Demonstrate a thirst for continuous personal improvement. Main responsibilities:
Client support: Assist clients with understanding their plan, funding and NDIS processes. Establish and maintain a good rapport and communication with clients and stakeholders in an age-appropriate manner. Respond to clients' enquiries regarding the range of services provided. With a can-do attitude, address clients' needs and provide solutions to day-to-day hurdles as they arise. Implement and monitor clients' plans and contracts. Develop reports as required. Complete all necessary documentation related to service delivery including recording billables and developing risk management plans. Manage yourself and others to deliver support coordination services to allocated clients including troubleshooting and ensuring you deliver on client's goals. Prepare clients for plan reviews by assessing goals and needs, and identifying solutions to problems experienced while considering new goals. Strengthen clients' informal support networks and life transition planning. Establish and maintain relationships with service providers. Link clients with appropriate services and service providers (such as housing, health, education, and transport). Maximising plans' value for money by liaising with service providers and NDIS planners. Connecting clients with crisis services when unexpected events occur. Uphold the confidentiality of clients, their families and the organisation. Build and share with clients an understanding of the NDIS price guide and flexibility with budgets; the rules and legislation relating to reasonable and necessary supports and the role of the mainstream service system. Operations: Carry out administrative duties, maintain files, data entry and accurate case note entrance as required. Meet individual and team KPIs. Participate in services design, development and planning activities, training and personal development activities and team meetings. (team meeting attendance is compulsory). Contribute to a positive workplace environment grounded in mutual respect and professionalism with all colleagues. Contribute to the evaluation and analysis of guidelines, policies, and procedures applicable to your clinical/professional work. May be required to contribute to the supervision of students or assistants. Contribute and participate in Quality Improvement practices of the organisation. Contribute to brand development, recognition, and awareness. Demonstrate integrity in all business activity. Facilitate information sharing and the development of a knowledge management system. In circumstances where Footsteps is not the best option for the client, work with the client or referrer to find a more suitable alternative support pathway. Key selection criteria:
Mandatory General: Hold, or be willing to obtain, a current criminal history screening positive notice card; a current Blue Card, NDIS Worker Screening, and first aid qualifications. A minimum of 2 years' experience in a customer-centric role. Good grasp of the Support Coordination function. Demonstrated knowledge of the NDIS principles and processes. Good community network. Strong report writing and computer skills with the ability to provide written reports as necessary. Clear understanding of clients' management and client service principles. Mandatory Interpersonal Skills: Excellent communication skills and ability to establish an effective rapport with clients and their families. Excellent analytical and problem-solving skills and abilities. Demonstrated ability to work as part of a team and autonomously. Demonstrated ability to give and follow reasonable instructions. Appreciated: Experience in the Community Sector. Experience as a Coordination/Support Coordinator. Other: Roadworthy vehicle and current driver's license. Initiative and the ability to innovate. Thirst for personal growth. Role Type Pay Rate 70000 AUD - 80000 AUD (Annum)
Company Overview Footsteps is a for-purpose organisation with ambition to support the community nationally, specifically people who have been marginalised or those at risk to be. The organisation provides a range of services including:
Individualised Therapy Positive Behaviour Support Support Coordination Respite and Short-Term Accommodation (STA) Community Nursing Footstep specifically services young people and families as well as older Australians. The team is a group of multi-disciplinary professionals committed to making a difference in the life of the people we serve.
We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work.
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