Shangri-La Sydney, is the city's leading luxury hotel.
Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, 4 food & beverage outlets and 18 functions rooms.
Shangri-La Sydney is looking for a Supervisor to join the Banquets Service teams of Shangri-La Sydney.
About The Role
To assist the Assistant Director of Food and Beverage /Banquet Services Manager to manage and supervise the Banquet Service operation, operating the Banquet Department at maximum profitability by maintaining the highest standards in service.
Co-ordinates, supervises and participates in the activities of all colleagues involved in the set-up and service of functions.
Responsible for the day to day Banquet operation including the Banquet Bar, as well as liaising with the other Department Heads when necessary.
Open all the function rooms, Check the room is set according to BEO, Check AV as per BEO.
Make sure all other rooms open and are in good condition for site inspection.
Check tables and chairs are clean, and carpet is vacuumed.
Check all light bulbs and any required maintenance work and report to shift if it's urgent.
Check room temperatures, signage.
Air conditioning should be turned on 1 hour before the access time.
Read BEO carefully and check other requirements are in the BEO.
Check the storeroom and fire exit are not obstructed by any items.
Check the temperature of fridge and fill out the form (Ballroom BOH Fridge, Ballroom Bar and Level 3 Bar).
Ensure that all colleagues adhere to policies and procedures as stated in the Banquet Service Policies and Procedures Manual.
Ensure that all the necessary arrangements and preparation have been made prior to each function.
Ensure all function rooms are open in time at the start of the shift and available in good condition for site inspection.
Follow opening checklist if required.
Liaise with the Banquet Sales Service colleagues and all other Hotel Departments regarding the requirements of each function.
Be aware of the function's billing instructions and present the bill to the host when appropriate.
Assign Banquet Service colleagues with specific duties where necessary.
Maintain linen, crockery, silverware and other Banquet equipment par levels.
About You
Supervisory experience in Hotel environment.
Customer service skills.
Excellent communication skills in reading and writing English.
Understanding of workplace practices in Work, Health and Safety.
Responsible Service of Alcohol Certificate.
Apply here and now!
No recruitment agencies, please.
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