Hotel Brand: Holiday Inn
Location: Australia, Victoria, Geelong
What is the job?
Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – A Food and Beverage Attendant will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever they dine.
Your day to day Creating a warm welcome to everyone and setting the tone for each guest's experiencePrepare food and beverages for service to guests and present food according to established health and presentation standardsLook after your bar – keep it clean and tidy and make sure the alcohol is always secureHandle cash and credit transactionsLook smart – wear your uniform with prideBe ready to jump into other ad-hoc duties when your colleagues need your helpAlways follow safety proceduresMonitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionableClear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessaryTake action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction, notify team leader on shift of any experienced issuesReceive guest payments and process transactions as outlined in the cash and charge procedures as neededWhat we need from you Excellent RSA serves skillsFitness – you'll be on your feet most of the day with lots of bending and kneelingStrength – sometimes you'll need to lift, push or pull big objects like barrels & crates up to 23 kgLiterate – you'll need a good grasp of reading, writing and basic mathsFlexible – night, weekend and holiday shifts are all part of the jobExperienced – you'll know how to prepare a wide range of drinks. Ideally with formal bartending trainingCompliant – as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local languageArticulate – a great communicator, you'll be warm, welcoming and easy to talk toHow do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels. Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guestsTrue Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stayTrue Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needsTrue Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerThere's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
What we offer Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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