Company Description Accor is a world leading hospitality group offering experiences across more than 110 countries, over 5,500 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces. The Group has one of the industry's most diverse hospitality ecosystems, encompassing more than 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. Accor is committed to taking positive action in terms of business ethics & integrity, responsible tourism, sustainable development, community outreach, and diversity & inclusion. Founded in 1967, Accor SA is headquartered in France and publicly listed on Euronext Paris (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States. For more information, please visit group.accor.com or follow us on X, Facebook, LinkedIn, Instagram and TikTok. Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting F&B concept. Our signature restaurant, Mr Good Guy, takes you deep into the night markets of Asia, allowing our guests to experience the hawker food found in the backstreets and laneways of South-East Asia in the heart of Devonport. We pride ourselves on our fun, contemporary and authentic menu that showcases local produce and international favourites. Job Description You will join our Food & Beverage team and assist in the smooth operation of our F&B outlets. Your food and beverage knowledge are unrivalled. You are guest obsessed and have built your reputation on delivering exceptional dining experiences with a focus on building a culture of intuitive service that creates special moments for all guests. You will be part of a F&B team that delivers outstanding service across breakfast, lunch and dinner, as well as an extensive bar offering and our meetings & events space. Qualifications What we're looking for: An unbridled passion for food and a love of sharing your 'food stories' with our patrons. Experience and knowledge of Asian cuisine preferred Good communication and interpersonal skills with a high level of organisation, accuracy, and attention to detail The confidence to explain our menu to guests with gusto, assisting those with special dietary needs or preferences as well as providing enthusiastic assistance when recommending wine and beverages An ability to find the "Yes" in every situation A passion for maximising sales opportunities by upselling items A calm nature in the midst of a fast-paced environment The necessary skills to actively resolve complaints and challenges presented by customers. A team player with the ability to assist in all areas of F&B operations during peak times The drive to make Mr Good Guy a destination restaurant for South East Asian cuisine in Devonport! The must haves: Previous customer service or hospitality experience Your Responsible Service of Alcohol (RSA) Certificate The ability and flexibility to work various rostered shifts, including early mornings, late evenings, and weekends Barista skills essential Additional Information In return we will offer you… A fun work environment where your job is simply to make people happy! A genuine sense of community… our team is one big family Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience! If hospitality is your thing, the career opportunities are endless as part of Australia's largest hospitality employer, Accor Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day
