Customer Service Officer - (ADM00000434)
Description
Are you a proactive, organized self-starter who thrives in a fast-paced environment and enjoys helping others? We are looking for a Customer Service Officer to join our dedicated team in the transport industry. If you're someone with positive energy, strong communication skills, and a passion for building relationships, we want to hear from you!
The Opportunity Work Schedule: Monday to Friday | 8:00 am to 4:06 pm Location: Emerald location, with free onsite parking. Role Responsibilities: Manage inbound calls and emails, addressing customer inquiries and resolving issues promptly. Build and maintain strong relationships with internal and external customers to meet their needs and exceed expectations. Perform general office and administrative duties, including data entry and accurate record-keeping. Collaborate with your team to foster a positive, supportive work environment and contribute to improving customer service processes. What's In It For You Employee Perks: Access to a Workplace Benefits Program offering discounts at major retailers. Health Discounts: Reduced rates on single or family health cover. Wellbeing Support: Free access to Employee Assistance, Mental Wellbeing, and Workplace Banking Programs. Recognition Programs: Be rewarded for your contributions through dedicated recognition initiatives. Qualifications
About You:
We are seeking someone who thrives in a team-oriented environment, is compassionate, and communicates with care and patience. If you genuinely enjoy helping others, building relationships, and creating a collaborative atmosphere, this is the role for you.
Customer Service Experience: Preferred but not essential. Skills and Qualities: Excellent verbal and written communication skills, with a people-first approach. Strong interpersonal skills and ability to build rapport with others. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Proficiency in basic computer applications, including MS Office suite. Ability to work both independently and collaboratively within a team. Key Characteristics Of The Role Fast-paced and Dynamic: Every day brings something different. You'll be handling multiple projects and interacting with various people. Team-Focused: You'll work closely with others to ensure tasks are completed efficiently and collaboratively. Attention to Detail: You will need to handle tasks accurately and swiftly while maintaining strong relationships. Customer-Oriented: Your communication style will be focused on helping, not pressuring others. You will follow established guidelines and ensure customer satisfaction at all times. Positive, Persuasive Communication: A friendly and constructive approach is key to motivating and communicating with both customers and team members. The ideal candidate will be someone who is approachable, empathetic, and dedicated to helping others. You are a natural communicator with a friendly and patient demeanor, able to build rapport quickly and maintain positive relationships with both customers and colleagues. Your attention to detail, strong organizational skills, and ability to thrive in a fast-paced environment will ensure your success in this role. You will be a team player who is adaptable, proactive, and driven to deliver excellent customer service while fostering a supportive and harmonious workplace culture.
If you're a team player who enjoys building relationships, thrives under pressure, and is passionate about delivering exceptional service, we'd love to have you on our team!
How To Apply Please complete a brief, 5-minute behavioural assessment. This helps us better understand your preferred work style and natural strengths. Just click here and follow the steps. Assessment Link Click "Apply now" or send your resume to Followmont Transport is a passionate family business 100% dedicated to service and maintain a hands-on relationship with customers, our people and suppliers. If you encompass these attributes and would like to know more about this opportunity, please apply or send your resume to
Location: 17 Sir Leslie Wilson Drive, Emerald QLD 4720
Service | Unity | Passion | Integrity | Innovation | Care
Primary Location: AU-QLD-Emerald
Job: Administration
Employee Status: Permanent
Schedule: Full-time
Unposting Date: 05/Feb/2025, 1:59:00 PM#J-18808-Ljbffr