Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business. About Us Eureka 89 is the stunning events and dining space on the top floor of Eureka Tower in Melbourne. We host a wide variety of events - corporate lunches, dinners or cocktail parties, media launches, private milestone celebrations and weddings. We also operate a chef's tasting dining room, open to the public throughout the week.
About Journey Beyond Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond's impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.
Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.
About the Role We are seeking a motivated and experienced Front-of-House (FOH) Team Leader to join our team at Eureka 89 on a full-time basis. You'll become a valued member of a team of FOH Team Leaders, collaborating on rotating rosters to oversee all front-of-house activities for events and dining at Eureka 89.
Reporting to Eureka 89's Assistant Operations Manager, the FOH Team Leader is responsible for the coordination of the FOH staff, ensuring seamless delivery of events and dining, liaising with clients, presentation of the venue (including set up/pack down and AV), ordering and receipting of goods, and communicating with the Sales & Events and Kitchen teams to deliver a seamless service.
This position is responsible for creating a high-performance culture by mentoring and developing employees, upholding service standards and procedures, and ensuring work is completed in accordance with work health and safety procedures at all times.
This position is full-time, working on a rotating roster across Monday to Sunday.
About You The ideal candidate will be passionate and proud of the food and service they deliver, and be willing to go above and beyond to create ongoing memorable and unique guest experiences. You will have strong leadership skills, be a team player, have the ability to provide constructive feedback to keep building the FOH teams' ability and skills, have hospitality experience in premium events or fine-dining, and have a demonstrated positive "can do" attitude.
The successful candidates will demonstrate:
Aspiration to continue building upon their career in hospitality management Front-of-House experience in a premium venue, with a passion for food and beverage Ability to work under pressure, set priorities and coordinate a team A coaching and collaborative style Exceptional communication skills and polished presentation Excellent customer service skills with the ability to problem-solve Proficient with computers (able to use ordering & rostering systems) Availability to work a rotating roster across Monday to Sunday, including evenings, weekends and public holidays A pre-employment medical may be required as part of this recruitment process.
Are you ready to join us? Your journey begins here!
To apply, please submit your resume, along with a Cover Letter telling us a little bit about you. If you have any questions about the position, please call James Watts – HR Advisor on 0456 223 830. Applications will be reviewed and progressed as they are received, so don't wait, apply now! As a Journey Beyond employee, you'll enjoy:
General discounts on Journey Beyond travel and experiences An attractive salary and a positive work environment Study Assistance Policy A career with opportunities for progression, transfers, and secondments Parental Leave program Purchased Leave policy Employee Referral Policy Private Health discounts Employee Assistance Program Discounts on Journey Beyond merchandise #J-18808-Ljbffr