Technical Business Analyst Application Deadline: 31 January 2025
Department: Software Engineering
Employment Type: Permanent - Full Time
Location: Australia
Reporting To: Sharon Wong
Description As a Technical Business Analyst at Fluent Commerce, you will catalyse positive business outcomes throughout the product lifecycle. From early discovery to launch and beyond, you will play a pivotal role in shaping the features and solutions that empower our clients and partners. As part of a dynamic, cross-functional team, you will collaborate with Product, Engineering, and key stakeholders to turn innovative ideas into impactful reality. You won't just gather requirements; you will bridge the gap between business and technology, helping to define and deliver cloud-native solutions that transform commerce for global retailers and platforms.
We are looking for a candidate who combines technical expertise with a deep understanding of business needs—someone ready to be a key player in building the future of order management.
Key Responsibilities: Collaborate deeply: Lead functional and technical design workshops with internal and external stakeholders, ensuring that the business's vision translates seamlessly into technology. Critical evaluation: Challenge assumptions and rigorously assess incoming requests to ensure they align with current and future business needs. Technical translation: Break down complex business needs into actionable technical requirements, supporting development teams to build solutions that meet those needs. Documentation ownership: Produce and maintain high-quality product documentation that evolves with the product, ensuring consistency and clarity. Impact-driven: Conduct thorough impact analyses to anticipate and mitigate any potential technical risks or abnormalities in proposed changes. Stakeholder engagement: Actively involve clients and partners in product discussions, gathering feedback, and identifying opportunities for improvement. Research & analysis: Regularly engage in customer and competitive research, leveraging data insights to drive continuous product improvement. Subject matter expertise: Become an authority on Fluent Order Management, mastering its architecture and extensibility to apply best practices.
Skills, Knowledge & Expertise: Curiosity & critical thinking: You're a problem solver with an innate drive to explore complex issues from multiple angles. Technical fluency: Prior experience as a Technical Business Analyst, with hands-on involvement across the entire product lifecycle in an agile software environment. Clear communicator: You're confident in your ability to present complex technical ideas simply and clearly, whether it's in a workshop, a presentation, or technical documentation. Technical tools expertise: Good understanding of code artifacts such as Java, React, NodeJS, Postman, REST, GraphQL, and JSON. Facilitation pro: You're skilled at leading virtual and in-person requirement workshops, and can abstract technical details for business stakeholders. Collaboration tools: Comfortable working with tools like Atlassian (JIRA, Confluence), Google Workspace, and Miro to streamline collaboration and workflow. Desirable Experience
Fluent Order Management or similar platforms (Sterling, Manhattan). Retail industry knowledge: Experience in the full order lifecycle and omnichannel fulfillment. Docs-as-code workflows: Familiarity with modern documentation practices that integrate with code.
Job Benefits: Flexibility: Enjoy working from our HQ Sydney office twice a week, collaborating with the teams for success, the rest of the working week is flexible either home or office Culture-first: We're big on collaboration and fostering an inclusive, fun, and dynamic work environment. Expect regular team events and celebrations. Personal growth: Take your career to the next level with our professional development allowances and a strong focus on internal growth. Equity: All employees share in our success with access to our share options scheme. Inclusive leave policies: Generous paid parental leave and a day off for your birthday. #J-18808-Ljbffr