The Light Years brand was born in Byron Bay from a desire to bring a fun, modern Asian dining experience to the East Coast.
Offering delicious share style food, unique cocktails, tropical interiors and friendly wait staff.We are after experienced Floor Attendants to join our talented team in our beautiful palm-filled Newcastle venue.POSITION SUMMARYThe Floor attendant is responsible of all elements of Front of house service.
The Floor attendant is in charge of Customer service & sections, following Light Years sequence of service, food & beverage quality control and teamwork.ABOUT YOUFocusing on achieving the best customer service & showcasing Light Years to the highest standard possible.Experience in a fast-paced and high-volume venueGreat work ethic and loves working with a team.Wine and Asian cuisine knowledge – looked upon favorably, but not essentialBENEFITSFantastic salary, tips, and staff discounts at all our venuesA work-life balanceAn opportunity for career development and growthKEY RESPONSIBILITIESChecklists – Complete the Light Years opening & closing checklists.
Ensure updated checklists are displayed in designated areas at all times;Customer Complaints – Handle all customer complaints when working on shift and improve customer experience in-store.
Always communicate with your manager about a customer complaint and take guidance on how to deal with the situation.
All customer complaints must be communicated with the manager on shift.Wine service – Learning wine service and basic wine knowledge.Opening & Closing the Venue – Present Venue in accordance with VM, correct lighting, music control, cleanliness, uniforms, and all table presentation.Deep Clean – Fortnightly deep clean of FOH & BOH to be run by Restaurant Managers.Food & Beverage knowledge – must attend all training or group training to ensure knowledge of the menu is developed to full ability.Teamwork – Working with your team to create a fun and happy environment in-house & with all staff.
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