Northwest tellers are important members of our retail network team because they often have the most interaction with our customers.
Northwest tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.
The floating teller position also supports the operational needs of the bank by traveling to various locations and working a varied, flexible schedule.
ESSENTIAL FUNCTIONS:Have open availability to work a flexible schedule that varies weekly, sometimes daily, based on the needs of the BankTravel to Bank locations within a specified geographic region, potentially mid-shift with little noticeMust have access to reliable transportation to facilitate working in multiple locationsReliable attendance is requiredAchieve financial wellness activity goals, such as identifying referral opportunitiesAssist customers and visitors with questions, problem resolution, and other needs.
Proactively engage with customers to understand needs and inform them of product/service features and benefits.
Refer customers to appropriate team member for complex requests or products/services.Actively engage with and greet customers and take ownership to resolve any customer issues or concernsBalance teller drawer daily and participate in dual control balancing of vault, ATM, and any other device, as neededAssigned an elevated drawer limit, check signing authority, supervisor authority in teller system, as neededDeliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications.Exceptional delivery of our 5 Culture PromisesComplete educational training as assigned and self-educate using bank designed programs and applicationsHave general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offeringsKnowledge and adherence to all security and dual control processesResponsible to participate in branch opening and closing tasks as neededProtect the bank from unnecessary risk by following compliance, risk, and operational proceduresWork as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as neededWork evening hours and weekends as scheduled, assigned, or necessaryKNOWLEDGE, SKILLS, AND ABILITIES: Ability to establish effective working relationships among team members and participate in solving problems and making decisionsAbility to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or writtenAbility to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and informationAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and informationAbility to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areasKnowledge of computers and the Teller SystemQUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: High School Diploma or equivalent preferredWork Experience: Customer service experience preferredCash handling experience preferredBanking and/or retail experience preferredThe pay range for this position is generally $15.50 - $17.05 per hour plus a $1/hour premium.
Mileage reimbursement is also provided with this position.
Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge.
Additional bonus earning opportunities and benefits are also available.
Northwest is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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