We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.
Like any good mission, this one starts with our people.
Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for.
Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.
Flight Operations Technical Support OfficerWe're the airline that's always done things a little different.
Our way.
The Virgin way.
For us, flying is so much more than simply taking off and landing (although we understand that is quite important).
It's about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.
What you will be doing As the Flight Operations Technical Support Officer (Technical Writer), you will oversee the management of the suite of Flight Operations manuals.
Collaborating closely with the Flight Operations management team, you will play a key role in developing and documenting content to ensure high-quality standards are maintained within the manuals.
In this role, you will also assist in executing and coordinating technical and operational support functions alongside the Flight Operations management team.
Working in conjunction with other departments, you'll be responsible for evaluating and implementing regulatory changes while ensuring compliance is upheld at all times.
In addition, you will:
Liaise with company manual Controlling Authorities to harmonize proceduresExecute the review & update processes of the Operations Manual suite, supplementary operational instructions, and other ancillary controlled documentation functionsAction & administer requests for the publication of new manuals, revisions to existing manualsLiaise with Jeppesen for all EFB, charting and Ground Control products and contentProvide administrative and technical support for special projects as directed by the Operations Information ManagerYou'll be great in this role if you: Demonstrated experience within an Airline operational environmentExceptional administrative skills including intermediate-level MS Word, Visio, Excel & OutlookExperience and expertise in analysing issues to write reports/assignments using sound grammatically correct EnglishAn understanding of Civil Aviation Safety Authority (CASA) regulations and experience with Jeppesen EFB solutionsAbility to partner and collaborate with internal and external stakeholdersTertiary qualifications in Aviation and/or a pilot's license will be highly regardedWe're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to): Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)A flexible, hybrid work style.
Work from home and the officeOne of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the roadDiscounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwideCheaper hospitality, retail, technology, beauty and wellness servicesFree counselling and access to a wellbeing app to support your physical, mental, social and financial health'Dress for Your Day' – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of youWhen everyone is included, everyone wins We're all individuals.
And we love that.
That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply? We're ready to hear from you.
Apply now.
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