Our Client:
A beautiful business with an excellent reputation which has been built over a 50 year history. Multiple locations and well known in the luxury industry for their teams commitment to excellent product knowledge & personalised customer experiences.
The Role:
An incredible opportunity has become available due to the businesses expansion. A beautiful new space is being created in Chadstone & we are seeking the best in the business to lead the team, & work closely with the business to continue to drive their top performing location in the country.
Key responsibilities include: Working closely with the Head of Retail to ensure sales budgets, service standards & overall strong boutique performance are being consistently maintained.Lead, inspire, educate & motivate the team to achieve sales budgets & KPIs, so they in turn can achieve their commissions.Communicating effectively to the Head of Retail any recommendations for ongoing improvements & sales opportunities.Provide ongoing coaching & mentoring to team members, so that the team members have the knowledge & resources to perform their operational tasks to the required standard.Support the team and HO in the coordination & selection of customers for upcoming events, as well as reviewing & reporting back the ROI of the events.Attend all in-store brand activations & events to ensure a seamless client experience, always.Analysing client experience evaluations to ensure the consistent delivery of outstanding customer service, to continually raise the bar.The Benefits: Strong remuneration on offer with outstanding Bonus potential.A true career opportunity with a pathway for the next step.The boutique is in the spotlight with many senior executives within the business frequenting this location as their 'go to' boutique.Skills Required: Minimum 5 years experience in a boutique management role in a Luxury Boutique in fashion / footwear / timepieces OR jewelleryStrong business & operational acumenExcellent clienteling ability with the strong foundations of storytelling to educate the team on the sameLeadership: proven coach, mentor & team player who is trusted, professional & approachableGood command of spoken & written EnglishMUST HAVE full AUS work rightsFor any further queries regarding the above, please contact Amelia Hennessy on 0415 583 898, quoting the Job Title and Reference Number RCC3831539. Otherwise, please follow the prompts to apply.
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