Membership Manager | Springwood Print Jobtype: Full Time
Location: Brisbane - Southern Suburbs and Logan
Category: Sales
Job Reference: FLG/1840296
Posted on: 16-Jan-2025
Application Close Date: 15-Feb-2025
About Goodlife Health Clubs:
As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members.
The opportunity:
The Membership Manager (MM) at our Springwood club takes responsibility for leading a capable, in-club team of Member Support Consultants (MSC) to maximise membership growth (through acquisition and retention) and create a positive member experience that drives club visitation and member engagement. The MM takes overall responsibility for achieving joiners, leavers, and member growth goals, whilst overseeing front desk operations and setting best-in-class service standards within the club.
Key responsibilities:
Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team Create a structure to ensure that the MSC team achieves their daily minimum performance criteria Assist with the delivery of sales training to develop the MSC team Achieve member retention and growth budgets on a monthly basis Ensure that enquiries via phone, email or in person are responded to within 24 hours Support the Club and Regional Manager in developing initiatives to drive membership growth Support the Club Manager in developing the MSC fortnightly roster About you:
Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling Previous experience of managing the customer journey to achieve successful customer outcomes Previous experience of managing and mentoring a team Ability to set and motivate others towards a goal Experience using business computer systems Current First Aid and CPR certificates What we can offer you:
A career in the fitness industry is a career like no other. With Goodlife Health Clubs , the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.
In addition, we offer:
A realistic OTE of $85,000 (made up of base salary, plus commission), plus super A complimentary all-access Goodlife membership Anniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards" Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group Apply Now!
Please visit our website: careers.fitlg.com for a list of all our current vacancies and to register for job alerts in your area.
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation.
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