Would you like to work in an organisation that encourages and supports you to be your best?
At CFS you'll join an organisation that is so much more than striving to give our customers financial freedom in retirement.
It's at the heart of what we do and that's why we are committed to developing a culture of expert and passionate people.
Your Team Our Insurance Admin Support team is responsible for ongoing maintenance of member insurance records.
This includes but is not limited to handling investigations in insurance cover issues, processing of refunds or insurance reinstatements and managing referrals and handoffs on the underwriting applications prior to submission to the insurer.
Insurance Admin Support which sits within the Trustee Services and Insurance Operations business unit in Customer Operations.
Your Responsibilities Reviewing insurance records and processing refunds and reinstatements Communicating effectively with customers to ensure they are clear on requests for insurance Building effective relationships with customers and third parties Review received documents and follow up on any outstanding requirements via verbal and written channels.
Assess documentation and requests in line with our business rules, legal requirements and industry standards Answering all incoming queries relating to insurance admin processes Your Capability and Experience You will also display strong stakeholder relationship building skills, able to keep all parties informed during the claims process.
Ability to understand and solve complex problems.
Ability to work autonomously and in a team based environment Attention to detail and quality assurance.
Ability to prioritise and address multiple conflicting requirements.
Relevant tertiary qualification or previous experience within the insurance industry What to Expect At CFS, you'll be working among the very best in the wealth management industry.
It's an inspiring environment that encourages development and celebrates success.
Other things to look forward to: Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution Access to 24/7 confidential support covering safety, medical and mental health services Additional leave day to celebrate your birthday Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event Exclusive discounts on retail, travel and entertainment CFS Culture At CFS we are committed to creating a thriving environment where individuals can flourish.
We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality, and supporting a diverse and inclusive workforce.
We believe that when you can truly be yourself, you can unlock your full potential.
Apply today and join us in helping Australians to achieve their financial freedom.
Please note, CFS requires all candidates to have full work rights in Australia.
This role is based on Gadigal Land (Sydney) Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate's employment being confirmed.
The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.
You will also display strong stakeholder relationship building skills, able to keep all parties informed during the claims process.
Ability to understand and solve complex problems.
Ability to work autonomously and in a team based environment Attention to detail and quality assurance.
Ability to prioritise and address multiple conflicting requirements.
Relevant tertiary qualification or previous experience within the insurance industry Reviewing insurance records and processing refunds and reinstatements Communicating effectively with customers to ensure they are clear on requests for insurance Building effective relationships with customers and third parties Review received documents and follow up on any outstanding requirements via verbal and written channels.
Assess documentation and requests in line with our business rules, legal requirements and industry standards Answering all incoming queries relating to insurance admin processes