Community Development (Community Services & Development)Tenants Queensland is a specialist state-wide community legal service and provides free tenancy law advisory services for residential tenants. TQ was established in 1986 and seeks to represent the interests of all Queenslanders who rent their home including those living in marginal tenures such as caravan parks and rooming accommodation. We pride ourselves in providing specialist advisory services to renters, advocating on behalf of them, and securing improvements to Queensland's residential tenancy laws.The Role
We are looking for two qualified Financial Counsellors, one full time and one part-time position (3 days per week) in Cairns (part-time only), Brisbane, Logan, Sunshine Coast or Rockhampton TQ office. With at least
three to five years' experience
in delivering financial counselling services. The Financial Counsellors will have a strong commitment to social justice, to extend our range of tenant advisory services for Queensland residential renters.You will financially empower renters by providing tailored and specialist financial counselling services to residential renters experiencing or at risk of financial hardship and you will integrate the services with TQ's tenant advisory and legal work.Key Accountabilities
Develop a referral, intake and assessment process based on the needs of Queensland renters and current tenancy advisory processes
Deliver services to mitigate the risks of economic and financial hardships and tenancy failuresTailor services to individuals' needs and capabilities, considering the best use of resources.Use a range of communication mediums to deliver services (e.g. telephone, face to face meetings, information technology)Undertake financial assessments of clients to understand their financial needs and goals, their strengths and financial challenges.Empower clients to self-advocate with relevant creditors and services such as utility providers, to mitigate the risks of economic and tenancy failure.Advocate on behalf of prioritised clients
Identify, develop and deliver community education needs and resources to support the financial well-being of Queensland renters.Identify key and recurring issues for renters to inform educative and law reform responsesBuild the capacity of other workers supporting clients managing challenging financial situationsAbout you
Highly developed financial counselling skillsHigh level of interpersonal skills, including the ability to negotiate and advocate on behalf of clients and communicate with a range of stakeholders from diverse backgrounds.High level of verbal and written communication skillsAbility to work with people from different cultural and socio-economic backgroundsAbility to work independently and as a member of a teamYou must hold, or be eligible to hold, an associate or accredited membership of the Financial Counsellors Association of Queensland.A minimum of 3 years' experience in delivering financial counselling servicesRenumeration and BenefitsIn addition to having a meaningful and rewarding career, you will receive an attractive renumeration package plus superannuation. Generous leave entitlements with additional paid leave over Christmas and New Year, and attractive salary sacrificing options.Applications
Please download a copy of the
Position Description
from the Tenants Queensland website: www.tenantsqld.org.au/Careers page to make your applicationSubmit your CV and a written statement addressing the core capabilities and essential requirements set out in the Position Description.Please limit your statement to no more than two typed pagesmail to Level 1, 87 Wickham Terrace, SPRING HILL 4000.5 pm Monday 25th November 2024If you would like further information, please feel welcome to contact Julie Bartlett on (07) 3708 4811 or email: ******, using the subject line: Financial Counsellor.Tenants Queensland is an equal opportunity employer.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Financial Counsellor?
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