Organisation: Department of Energy, Environment and Climate Action Occupation: IT and Telecommunications Reference: VG/50961961 A/ Come and join the Information Services Division within the Corporate Services Group as our Finance Technical Product Owner.
This position will be responsible for the management of demand and the delivery against SLAs of Service Requests, Incidents and Requested Items.
The position will also be accountable for ensuring the delivery of all Technical Business as Usual, run activities of the finance applications, and ensuring compliance with system patching, user access and system audit logging.
The successful incumbent will be required to closely work with various stakeholders to enable the delivery of new functionality and upgrades through projects supported by the project team.
Specialist/Technical Expertise/Qualifications Experience in the support Finance systems and teams (Oracle Fusion Cloud ERP experience is a must).
Experience with Service Management Software, preferably Service Now, for assignment of Service Request, Incidents and Problem tickets.
Strong experience in the management of support queues and reporting against SLA's.
Detailed understanding of Software Development Life Cycle methodology, and the management of implementation of changes in accordance with a Change and Release schedule.
Detailed documentation development experience in the creation and maintenance of Standard Operating Procedures and Configuration Workbooks.
Strong stakeholder management skills and experience both managing customers and third-party suppliers.
Formal qualifications in ICT or a related field (preferred).
This is an ongoing position.
The work location for this position is flexible within Victoria with hybrid work arrangements available.
To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.
For further information please refer to the attached position description.
Applications close at midnight on Sunday, 15 September 2024.
Other relevant information: Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period.
Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.
A Diverse, Inclusive and Flexible Workplace DEECA welcomes applicants from a diverse range of backgrounds and we focus on the essential requirements of the job and being consistent and fair in our treatment of all applicants.
We also understand that a balanced life is important to our employees.
Talk to us about our flexible options such as working some days from home, starting early or late, working part time, job sharing or accessing paid or unpaid leave.
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