We are looking for a skilled Field Technician. In this role, you will be responsible for performing on-site installations, maintenance, and repairs of various hardware and systems to ensure optimal functionality for our customers.
Responsibilities: Support of end user computing infrastructure including but not limited to: Desktops, laptops, monitors, printers, Skype/MS Teams telephony, end user peripherals, and any other devices that become available in the marketplace to enable similar capabilities. Providing touch services to support issues related to Wintel, Networking, Storage, Audio Visual Systems, Video Conferencing facilities, and any other devices that become available in the market to enable similar capabilities. Coordinate activities with other suppliers to resolve incidents or service requests. Provide support for controlled shutdown and activities that affect computer rooms. Provide support to other suppliers that maintain network attached printers and multi-function devices (MFDs). Assist with end user configuration of new MFDs or additional printing peripherals. Facilitate access for approved external personnel to site computer rooms that are subject to restricted access at company sites. Perform on-site activities, including scheduled recurring activities requested by the company. These activities include, but are not limited to: Perform site computer or server room physical and environmental checks. Perform rolling desktop asset audit. Reboot or power cycle devices. Provide IT supplier escort or onsite assistance to support teams for incident diagnosis resolution or service requests. Provide desktop related hardware and software break-fix and support. Diagnose and correct malfunctions and failures of equipment installed at the designated service location sites and using designated support methods. Desktop assistance for supported software and hardware components including operating systems. 2nd line resolution of generic desktop application incidents including but not limited to Operating System, Microsoft Office applications, email applications, and desktop related internet issues. Hardware support – 1st level problem diagnosis for desk and laptop hardware and associated peripherals where the call cannot be confirmed as hardware failure by Service desk. Includes swap out of faulty components, using site stock available. Work with hardware maintenance and repair services as required for field-based stock and specialized skills requirements. Limited printer support such as assistance on paper jams, changing of consumables excluding paper. Diagnose and correct malfunctions and software failures for in-scope services. Onsite assistance for supported software components including operating systems related drivers to support approved peripherals and software applications. Develop relationships with site users, periodically meet critical users. Identify incidents or situations requiring escalation, trigger formal escalation in accordance with the employer's contract and in-scope services. Carry devices to the site to perform required swap outs/device replacements while receiving appropriate guidance from the technical support team. Carry valid employee ID proof or government-issued ID proof while visiting client locations and completing induction for sites as required by the customer. Maintaining vehicle or washing the windscreen in order to ensure that customer site's safety requirements are met. Contribute to the Company Safety Guarantee including but not limited to conducting regular safety workplace interactions, participating in safety discussions. About Us Zone IT Solutions is an Australia-based Recruitment Company. We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient, and collaborative solutions to any organization that requires IT expertise. Our agile, agnostic, and flexible solutions will help you source the IT expertise you need. Our delivery offices are in Melbourne, Sydney, and India. If you are looking for new opportunities, send your profile to or contact us at 0434189909.
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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.
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