Field Technician/ Hardware Technician/Customer Engineer

Global IT Client
Location - Customer sites at East Melbourne
Rate - $35/hour - $40/hour + Super
About our client:
Our client is a global technology company leading how the world connects, interacts and transacts with business.
The client's assisted and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming and telecom carrier in more than 100 countries.

Ideal candidate:
You will have experience with POS, Self-check outs or someone with a strong IT hardware background.
You are someone who enjoys field service and can manage customer calls.

Key responsibilities: Diagnosing and repairing equipment which may include ATM's, Self-checkout systems, POS Terminals and Networking equipment.Parts Management and organisation.Continuous training online and face-to-face.Work autonomously in the field and office.Responding to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.Key requirements: Strong hardware skills and an understanding of what field service entails is a must.Previous experience with POS/Self checkouts - installation/repair/maintenance would be ideal.Hands-on hardware and repair experience is a must.Good experience with troubleshooting is a must.Prior experience with touch screens, printers, cash drawer, eftpos devices is good but not essential.Good mechanical aptitude and excellent customer service skills.Able to work autonomously, professionally, and be an excellent communicator.Strong customer service skills.Own vehicle and current driver's license.The flexibility to rotate working hours with other team members if required is critical.Due to customer on-site requirements, full vaccination against Covid-19 is essential to be considered for this role.If you are looking for your next assignment, click on the APPLY NOW tab and send through an updated copy of your CV as well as a cover letter detailing recent experience immediately.
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