Field Support Specialist 3

Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely. Responsibilities: Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance/maintenance, product installation, project management, site planning, and professional services.Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system-level diagnostics.Understands service processes and options that are linked with the customer's specifications.Able to identify and solve a wide range of problems.Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation.Works primarily at customer sites.Responsible for providing Onsite Product Support as set out in action plans.Perform installation of servers and Engineered Systems.Break & Fix: Based on knowledge of the product & complexity, Task Complexity 1, 2, 3, 4.Assists in developing, reviewing, and implementing hardware installation plans for customers.Specialist product knowledge to support high-level escalations, complex installations, new product introductions, TOI's (Onsite and Remote).Career Level - IC3
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