Field Service Technician

Job Overview:We are seeking a Field Service Technician to deliver repair and preventative maintenance for advanced process and laboratory analytical equipment. This role plays a crucial part in promoting customer satisfaction and expanding maintenance contracts across the region.Key Responsibilities:Provide repair and preventative maintenance for equipment using ISO work instructions.Collaborate with the Service team and field sales staff to enhance customer satisfaction.Offer phone support for customer service while in the office or on the road.Promote contractual service agreements and support equipment upgrades.Calculate billing amounts within set frameworks and submit service reports to track billing, inventory, and instrument performance.Extensive travel is required within New South Wales.Qualifications:Trade certification or 5+ years of experience in instrumentation or process control systems.Restricted or full electrical license preferred.Skilled in preventive maintenance, diagnostics, and repairs.Previous experience in a commercial service role with KPI performance monitoring preferred.Must have the legal right to work and reside in Australia.Only shortlisted candidates will be contacted.
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