Samson, the worldwide leader in high performance cordage, is seeking a Field Service Technician, who will support the Sales departments with regards to customer product maintenance, Samson program support (ICARIA), and customer training while practicing a high level of business ethics and professionalism and adhering to safety and quality guidelines in support of Samson strategy and core values. Who You Are: Interested in traveling to diverse locations including Europe, Middle East, South Asia, Australia, and throughout North America, approximately 50% of the time. Able to deliver excellent customer service through supporting customers on land and at sea. Interested in growing and developing training skills, talents, and skillsets. Able to represent Samson, the strongest name in rope, through face-to-face customer support and product maintenance. Able to work independently or collaborate with a team and contribute to future product growth and development. Technically trained and able to communicate technical solutions clearly. Able to build relationships within all levels of the diverse organization. A clear and concise communicator with a strong attention to detail. Proficient computer user who is experienced with Microsoft Office and able to learn new programs. Problem solver who can recommend and implement solutions. Able to set priorities, meet deadlines, and manage multiple projects in a fast-paced, changing environment. Able to handle confidential and sensitive information. What You'll Do: Assist team members with customer support in regards to splicing, product installation, and product inspections. This can be done remotely or in-field as required. Engage in active asset and customer management through gathering technical data from customers and completing data entry, review, and management of valuable customer data. Train to become an in-house expert on all aspects of rope fabrication work with customers to problem solve and develop solutions for their specific application and training needs. Support the sales department as necessary with technical support, customer training, and other services rendered. Support online training development and utilization. Learn hands-on splicing skills that are transferrable. Perform other duties as assigned. What You Should Have: Education:
Required: High School Diploma or Equivalent Desired: Associate Degree Experience:
Required: Minimum of 1 year of experience in industrial, manufacturing or other related field. Desired: Experience with technical support and/or technical field support experience. Experience with customer data management and working with SaaS platforms. Licensure/Certification Requirements:
Able to obtain TWIC (Transportation Worker Identification Credential) card. Have or able to obtain Passport for International Travel. Able to obtain any other certification/credential as required such as Helicopter Underwater Egress Training (HUET) Our Team Enjoys Best-in-Class Benefits: We enjoy ample paid time away from the office with a starting PTO accrual of 15 days for vacation or sick leave, 10 paid holidays, a paid personal day, and paid volunteer time each year. We prioritize our employees' wellbeing and offer comprehensive and affordable Health, Dental and Vision insurance for employees and family. We also offer free Mental Health benefits and an optional free Wellness Plan to reduce employee cost of health insurance. We celebrate our success as a team and offer annual profit sharing and bonus structures based on position. We invest in our employees' futures by offering a generous 401k match up to 6% of salary. We also offer tuition reimbursement for choosing to further your education. We ensure our employees are taken care of during unexpected events, offering paid bereavement leave, employer-paid life and disability insurance, and paid jury duty leave. All benefits are offered in accordance with our plan documents and policies. Compensation: Targeted Hiring Wage: $58,000 - $62,000
Hiring rate will depend on qualifications and experience.
Samson has established wage scales for all of our positions, which are based on a minimum and maximum. The targeted hiring rate above is set to allow for employee's growth within the role. The full range for this position is $52,000 (min) - $76,000 (max) annually.
About Us: With over 140 years in the synthetic rope industry, we are focused on meeting the needs of demanding customer applications. At Samson, we're not just about developing innovative synthetic rope solutions. We also pride ourselves on providing the industry's best service. From pre-sale to installation to post delivery follow-up, we want to ensure that we maximize customer experiences to the fullest potential through continually inventing, refining, and optimizing our products.
This is an outstanding opportunity to join a team of pioneers keenly focused on making products that not only meet but exceed expectations. That ambition is reflected in our culture of ingenuity and attention to detail. But at the end of the day, it's our people, not just our products, that make Samson a dynamic company to work for.
Samson Rope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We are an Equal Opportunity Employer (Minority/Female/Disability/Veteran). Employment is contingent on a successful background and illicit drug screen.
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