We're looking for an Office Systems Specialist to join our team! Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable. As an Office Systems Specialist, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.
Responsibilities Maintain and repair MFPs and resolve customer printing issues. Perform on-site service of MFPs. Maintain effective relationships with customers and sales. Maintain parts and call management as well as accurate records to achieve KPI targets. Responsible to learn new technologies. 5% - Lead referrals and product promotion to existing customers. 95% - break-fix and customer support. Understands territory parts budget and inventory control. Must follow the policies and procedures set forth by KMBS. Perform other relevant duties as assigned by management. Qualifications 0-2 years technical/repair of electronics or software equipment. Knowledge of basic Microsoft OS printing and common network concepts. Basic awareness of common solutions. Low to mid end office systems certifications. Basic Color theory. Good verbal and written communication skills. Operates independently, requires assistance from time to time. Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations. Travelling within Canada and the US is a requirement. Candidate must provide & maintain valid travel documents at own expense. Own vehicle and possess valid insurance with appropriate coverage and a valid drivers' license in good standing. Standby and afterhours work may be required. Training may require afterhours travel and stay overs including weekends. Required to achieve Associate Level Certification. Travel within assigned territory, some out of territory work. High School or equivalent. CompTIA A+ Certification, CompTIA Net+ Certification, CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience). About Us About Konica Minolta Canada Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.
Sustainability also continues to be a key driver for the company. As such, Konica Minolta Inc. has spent six years on the Global 100 Most Sustainable Corporations in the World list. For more information, please visit Konica Minolta online and follow its accounts on LinkedIn, YouTube, Facebook, Twitter (@KonicaMinoltaCA), and Instagram!
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
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