Since 1992, Device Technologies has been dedicated to improving patients' lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.
Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.
The opportunity… We are looking for a dynamic and skilled Field Service Engineer to join our Technical Services team on a casual basis. In this role, you will contribute to the growth of our technical services business by building and maintaining strong customer relationships, supporting sales efforts, and completing tasks in a timely and professional manner.
As a key player in our Technical Services unit, you will become a champion for all products in our portfolio, collaborating closely with the sales and marketing teams and nurturing valuable vendor relationships.
Key Responsibilities: Perform corrective service, preventative maintenance and in-house repair in a professional and customer-oriented manner.Promptly respond to all service and support calls designated by Technical Service coordinators and regional / national service management.Participate in the service management system by actively communicating calendar scheduling with Technical Service coordinators, promptly entering Technical Service Report (TSR) data and effectively managing spare parts inventory.Participate in equipment installations as required, working with a team of internal and external technicians, engineers and contractors or the onsite team/hospital facilities department to install and commission equipment.Work closely with other departments to contribute to the sales and business development process and ensure that customer needs are met.Maintain a safe working environment and proactively identify and deal with issues.Escalate identified product faults to regional management and follow up with customer on fault resolution as appropriate.Effectively track and account for "boot stock" spare parts inventory via regular stock takes.Participate in spare parts warranty returns processes in a timely manner.Utilise loan stock equipment to service customer requirements, track and account for equipment movements and maintain equipment in a fully serviceable state.Maintain the company's responsibilities relating to Electrical Licensing, including completing any required electrical qualification to carry out the requirements of the position (where applicable).About you... At Device Technologies, we succeed through our commitment to four key values:
Delivering Innovation – We encourage and reward fresh ideas and are committed to supporting our people to make change.
Seeking Collaboration – We support each other in our combined mission to help others achieve their goals.
Taking Ownership – We believe in equipping our people to take responsibility and accountability in their roles and trust them to get the job done.
Practising Good Business – Our success is built on a mix of intuition and experience and we foster an environment where all voices are heard and nobody is afraid to make mistakes.
Our ideal candidate for this role aligns with these values.
Experience required: 3 years of relevant experience.Electronic / biomedical / electrical qualification (degree, certificate or similar).Restricted Electrical license (disconnect / reconnect).Mechanical aptitude.Electrical license (where applicable).Exposure to medical devices and customers.Intermediate MS Office.SAP exposure.Salesforce.com exposure.Interested? To apply for this opportunity, please click on the 'apply' button to be redirected to our candidate application portal.
At Device Technologies we are motivated by the opportunity our equipment provides to change people's lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
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