TECHNICAL SERVICE AND SUPPORT | Western Australia, Queensland or New South Wales, Australia | Full TimeJOB DESCRIPTIONThe Company:Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies.
We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.Hexagon's Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD.
Learn more at hexagon.com and follow us @HexagonAB.Purpose of Position:Field Service TechnicianAre you passionate about working with cutting-edge technology in complex mining environments?
Are you looking for a challenge to apply innovative solutions that maximize efficiency and productivity in mining operations?
Look no further!We bring survey, geology, mine planning & design, fleet management, production optimization, collision avoidance and operator safety together in a life-of-mine solution that integrates people and processes.
Our customers are safer and more productive through insight-driven decisions that sustainably capture more value from mining operations.Specific DutiesEnsure Hexagon Mining technology solutions at client mine sites operate effectively and deliver tangible value to their mining operations.Provide training, instruction and advice to our customers on the effective use and operation of Hexagon Mining technology solutions.Repair, install, configure, commission and support electronic, microprocessor-based systems and radio communications equipment including issue identification and resolution for equipment based on our customer mine sites and on HxGN's premises.Major Areas of ResponsibilityDemonstrated customer service experience.Demonstrated experience troubleshooting and repairing electronics systems.Demonstrated work experience in on site installation, system configuration, commissioning, troubleshooting and repair.Background in industries such as electronics, radio, television, automotive, mining or similar.Substantial demonstrated experience in supporting, diagnosing and troubleshooting diverse and varied environments with a focus on electronic / electrical repairs.Year 12 Senior Certificate or equivalent.Trade certificate or equivalent in Electronics, Industrial Electronics, Instrumentation, Communications.Manual car drivers' licence.Skills and Experience RequiredKeen interest in providing a superior level of customer service and support to our clients.Willingness to learn new skills and be trained in Hexagon Mining's products.Ability to work proactively with minimal supervision.Ability to work effectively in a team environment.Strong written and verbal communication skills.Strong interpersonal and negotiation skills.Mechanical aptitude.Good computing skills (firmware and software loading and management, troubleshooting, administration tasks and email).Basic knowledge / understanding of LANs, WANs, working with Linux OS Command Line Interface (desirable).What's on offerApart from a salary package that is commensurate with your skills and experience, you will also benefit from personalized training and upskilling opportunities for both technical and soft skills.The opportunity to work with a diverse, talented, multi-disciplinary team across the globe.International and domestic travel to a variety of locations for client services.Modern, well-appointed office space with a casual and friendly atmosphere.Social events, team building activities, morning teas, quiz nights, and more.TravelAt Hexagon, we understand the value of firsthand experience, and we believe that travel is an essential part of providing exceptional service to our clients.
During your travels, you'll be supported by a range of logistical measures, including travel allowances, accommodation, and meal expenses.
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