Field Service Operations ManagerApply locations Australia | CQ | Rockhampton - Field Service time type Full time posted on Posted 2 Days Ago time left to apply End Date: December 31, 2024 (21 days left to apply) job requisition id JR113084
Company : Hastings Deering (Australia) Ltd
We are seeking applications for an experienced professional to take on an exceptional and rare opportunity of Field Service Operations Manager, located in Rockhampton. Reporting to the Area Manager - Rockhampton, you will provide management and strategic direction to the service leadership and their direct reports, ensuring that our customers receive the highest quality support and service for their Caterpillar machinery.
In this critical role, you will: Develop and continuously improve the process and methodologies to ensure the Quality and Efficiency of the Field Service Department meets or exceeds the Business Unit's Benchmarks and Key Performance indicators.Oversee Rockhampton Field Service activities in the area ensuring safe operation, premium customer relationship management, strategic growth, increased market share, and continuous improvement to all areas of the business while maintaining cost control and profitability.Provide strategic direction and continuous improvement initiatives for operations.Develop and maintain strong relationships with clients, vendors, and other business units.Contribute to the planning, management, and outcomes of client services.Meet or exceed Service Department revenue targets with adequate cost control.Manage, develop, and lead a team to deliver the required targets.About You You will bring the following skills and experience to the role:
Mechanical Trade Qualification with Post Trade experience.Demonstrated experience in a Business Management role.Thorough knowledge of Caterpillar parts and products, and an understanding of Service Department functions and objectives.An understanding of sales and marketing strategies and plans for optimum brand exposure, to ensure the growth of our customer base.The ability to plan budgets for the Service Department, including coordinating expenditure items.Intermediate computer skills with experience in Microsoft Suite and AX.Demonstrated experience in the mining, mining services, or heavy earthmoving industries.Demonstrable experience in establishing and maintaining mutually beneficial customer relationships.Managing a large blue-collar workforce and driving cultural change.Why Hastings Deering? At Hastings Deering, our people are our heart – from their first day with us right up to their last. As one of the top Caterpillar dealers globally and part of the Sime Darby network, you'll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture.
Whether you're looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big. You'll have access to:
Competitive remuneration package and annual salary reviews.Opportunities for training, mentorship, and career development specific to your role.A supportive, diverse, and inclusive team spread across Australia and internationally.Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.Employee discounts, rewards, and incentive programs.Paid parental leave options.Salary continuance insurance.To Apply: Hit the 'Apply Now' button.
Enquiries: Please email ******
Contact Person: Jake Litzner – Talent Acquisition Partner
About Hastings Deering Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries, and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands, and New Caledonia, with our headquarters based in Brisbane, Australia.
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