Location: Asia Pacific, Australia, Melbourne
Job Reference: DETECTIONAPAC01381
Job Function: About Us: Smiths Detection, part of Smiths Group, is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices, and 7 Manufacturing Sites with 3000 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place.
Job Description: As a Field Service Engineer, this individual must be team-oriented and flexible, and actively seek to share information and assist peers. They must possess solid communication skills, both oral and written, and demonstrate strong electronic repair troubleshooting methodology. The individual should maintain at least an intermediate technical level of product knowledge, cross-train on products serviced in the field, and display proficiency in servicing either the Trace or X-Ray product line. A willingness to work on special projects, some of high visibility, as assigned is required. They should look for common-mode problem occurrences and seek to resolve them, both independently and with the aid of others. A working knowledge of PC applications (MS Word, Excel & PowerPoint) is necessary to provide clear, concise information summaries as needed.
Responsibilities include troubleshooting, servicing, installing (deploying), and repairing either Explosive Detection Systems (EDS) or Explosive Trace Detection (ETD) equipment at customer sites. The individual will maintain a field service log and filing system to properly initiate, organize, and maintain all field service and job files until work is completed. When not traveling, the individual will provide assistance to the Technical Support staff and conduct follow-up calls with the customer to check system status.
This is a Fixed-term contract role for 2 years. This role will have a rotating roster. Duties & Responsibilities: Responsible for meeting daily service needs and driving customer satisfaction.Installs, repairs, and maintains equipment in the field; provides customer training as required.Documents all inspections, maintenance, and repair work and submits paperwork in a timely manner.Orders, installs, and returns parts and manages repair parts cycle time.Reviews all logs for open issues and prepares formal reports to customers as necessary.Participates in service sales opportunities and assists with promoting and implementing revenue programs.Ensures that tools and test equipment are properly maintained and calibrated.Assesses product/equipment performance based on field support data; recommends modifications or improvements where applicable.Seeks to provide technical support to customers and other service professionals as required.Possesses a solid level of technical knowledge of the main company's products in the region.Establishes and maintains a close relationship with senior level FSEs and Product Specialists to support the needs of the customer and remain aware of current technical trends.Exercises every available measure to control and minimize costs.Complies with and ensures department compliance with company health, safety, and environmental policies.Other duties as required.Skills and Experience: Electrical/Electronic Engineering Degree or equivalent technical training/experience. Equivalence achieved through comparative work and life experience is acceptable.Competency in the use of all programs within MS Office Suite and aptitude for learning specialized software programs.Minimum of 5 years' experience directly involved in troubleshooting and field repair of electrical and electronic systems/equipment.Good communication skills and a strong orientation for customer focus and teamwork. Must be willing and able to be on-call as per the roster.Excellent organizational, communication, and interpersonal skills with the ability to multitask several projects at once.Excellent customer service skills and the ability to handle stressful situations.Self-motivated, reliable, and accountable individual.Self-starter, able to work autonomously with minimal supervision.Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place. Diversity & Inclusion: We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying for jobs directly through our careers website (www.smithsdetection.com/careers) or LinkedIn.
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