Smiths Detection , part of Smiths Group , is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place - https://youtu.be/JmcKLJTrHLc Job DescriptionAs a Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses excellent communication skills, both oral and written. Demonstrates strong repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trained on main relevant products in the company's product portfolio and services them at customer sites. Eagerness to be involved in special projects, some of high profile/value/complexity, and/or in direct support of applicable project lead, as assigned. Performs fault trend analysis and collaborates with relevant stakeholders to develop a solution. Has a sound knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.
Troubleshoots, services, installs (deploys) and repairs equipment at customer sites. Maintains Service Management System and Teams platform to properly initiate, organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.
Duties & ResponsibilitiesResponsibilities:
Responsible for meeting daily service needs and driving customer satisfactionInstalls, repairs and maintains equipment in the field; provides customer training as requiredDocuments all inspections, maintenance, repair work and submits paperwork in a timely basisOrder, install, and return parts and manages repair parts cycle timeReviews all logs for open issues and prepares formal reports to customers as necessaryParticipates in Service sales opportunities and assists with promoting and implementing revenue programsEnsures that tools and test equipment are properly maintained and calibratedAssesses product/equipment performance based on field support data; recommends modifications or improvements where applicableSeeks to provide technical support to customers and other service professionals as requiredPossesses a solid level of technical knowledge on the main company's products in the regionEstablishes and maintains a close relationship with senior level FSE's and Product Specialist in order to support the needs of the customer and remain aware of current technical trendsExercises every available measure to control and minimize costsComply with and ensure department compliance with Company health, safety and environmental policiesOther duties as required.The IndividualSkills and Experience:
Relevant technical training and 0-2 years of related experience is required.Equivalence achieved through comparative work and life experience is acceptable.Computer literacy, competency in use of all programs within MS Office Suite and
aptitude for learning specialized software programs.0-2 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipmentIndividuals should possess good communication skills and have a strong orientation for customer focus and teamwork. Must be willing & able to travel at short notice. Must be willing and able to be on-call as per the roster.Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at onceExcellent customer service skills and the ability to handle stressful situationsSelf-motivated, reliable, and accountable individualSelf-starter, being able to work autonomously with minimal supervisionAbility to acquire and maintain relevant security clearance and industry related licencesJoin us for a great career and competitive compensation & benefits whilst keeping the world a safer place. Diversity & Inclusion: We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (www.smithsdetection.com/careers ) or LinkedIn.
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