Smiths Detection, part of Smiths Group, is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place.
Job DescriptionAs a Field Service Engineer, this individual must be team oriented and flexible, actively seeking to share information and assist peers. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on products serviced in the field and displays proficiency in servicing either the Trace or X-Ray product line. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve them, both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & PowerPoint) to provide clear, concise information summaries as needed.
Troubleshoots, services, installs (deploys), and repairs either Explosive Detection Systems (EDS) or Explosive Trace Detection (ETD) equipment at customer sites. Maintains field service log and filing system to properly initiate, organize, and maintain all field service and job files until work is completed. When not traveling, the individual will provide assistance to the Technical Support staff and conduct follow-up calls with the customer to check system status.
Duties & ResponsibilitiesResponsible for meeting daily service repair needs and driving customer satisfaction.Repairs and maintains equipment in the field, assists with equipment installation; provides customer training as required.Documents all inspections, maintenance, repair work and submits paperwork in a timely fashion.Order, install, and return parts and manages repair parts cycle time.Participates in service sales opportunities and assists with promoting and implementing revenue programs.Ensures that tools and test equipment are properly maintained and calibrated.Assesses product/equipment performance based on field support data; recommends modifications or improvements.Seeks to provide technical support to customers and other service professionals as required.May participate in site surveys, pilot program service activities, attend meetings, and assist in preparing exclusive reports.Possesses a solid level of technical knowledge on the company's Trace, X-Ray, and other products.Maintains clear and concise business communication proficiency, both oral and written.Establishes and maintains a close relationship with senior level FSEs and Product Managers to support customer needs and remain aware of current technical trends.Exercises every available measure to control and minimize costs – overtime control, flights and travel expenditures, tools, and consumables procurement where applicable.Complies with and ensures department compliance with Company health, safety, and environmental policies.Other duties as required.The IndividualSkills & Experience -
Relevant technical training and 0-2 years of related experience is required.Equivalence achieved through comparative work and life experience is acceptable.Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.0-2 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.Individuals should possess good communication skills and have a strong orientation for customer focus and teamwork. Must be willing & able to travel at short notice.Must be willing and able to be on-call as per the roster.Possess excellent organizational, communication, interpersonal skills with the ability to multi-task several priorities at once.Excellent customer service skills and the ability to handle stressful situations.Self-motivated, reliable, and accountable individual.Ability to acquire relevant security clearance and industry-related licenses.Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place. Diversity & Inclusion: We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
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