Field Service Coordinator Company : Hastings Deering (Australia) Ltd
Start something BIG, enhance your career with CAT and work with an amazing team! If you're ready for a change of scene and you're interested in working with a specialist team that work on a variety of machinery across different sites, look no further!
About the role: We currently have an exceptional opportunity for a Field Service Coordinator to join our team.
Your key responsibilities will include: Provide a high quality, cost effective service that exceeds customer expectations and returns nil customer complaints. Ensures segments are closed with appropriate parts, labour and miscellaneous booked to the job to ensure accurate customer invoicing. Monitor all jobs for quality and efficiency in conjunction with the Service Supervisor. Follow up on any rework, write-off or goodwill requests with the Service Supervisor. Accurately encode all documentation relevant to AX as required by the Service Supervisor. Ensure labour hours have been correctly encoded and that any missing labour hours are accounted for on a daily basis. Action tasks relating to outside purchase orders as requested by the Service Supervisor. Prepare and close segments on completion of work. Assist in the development of accurate customer estimate repairs when required and is delivered to the customer through AX. Responsible to be active with the Caterpillar Production Systems Service Operation Development and Assessment (SODA) as a team member and demonstrate input to improvements annually. Effectively and accurately manage SIP/WIP and accurately forecast invoicing expectations. WHAT'S ON OFFER A rewarding career with diverse opportunities A competitive remuneration package A company funded income protection scheme Employee Assistance Program for employees and their families Discounts on private health, vehicles, travel and more WHO WE'RE LOOKING FOR You will bring the following skills and experience to the role:
Qualifications in Business Administration is desirable Experience working within a service orientated environment Knowledge of CAT / HDAL products and services Understanding of job workflow processes Advanced skills in Word, Excel, PowerPoint, SharePoint and Microsoft Dynamics AX Impeccable attention to detail in your work Ability to work with minimal supervision while providing exceptional service to our internal and external customers Proven stakeholder and customer engagement with a high degree of confidentiality and professionalism Are you looking for the next step in your Hastings Deering career? Apply today! To Apply: Hit the 'Apply Now' button.
Enquiries: Please call 1300 071 618
Contact Person: Alex Kostowski - Talent Acquisition Partner
About Hastings Deering: Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
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