About Us Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.
The Opportunity An exciting opportunity awaits an experienced and motivated individual to join our Service team based in the Dandenong branch. As the Field Service Coordinator, this role will see you organising the day-to-day Field Service Department activities within the Victorian division, including planning work fronts efficiently and effectively to deliver Hitachi's promise of Total Customer Satisfaction.
Reporting to the Field Service Supervisor, you will be responsible for: Booking and scheduling all Field Service works for Victoria as well as managing invoicing and work in progressMaintaining a high level of customer communicationEnsuring safety and efficiency of field service techniciansEnsuring effective utilisation of equipment and resources in line with customer requirements and agreed budgetsPreparing and updating work orders and timesheets in a timely manner, maintaining documentation and warranty claims with 100% accuracyAs the ideal candidate, you will have: Previous experience in a Service Advisor, Scheduler/Planner or similar roleA strong customer service background with exposure to earthmoving or similar industries preferredAbility to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high-paced work environmentExperience in coordinating the opening and closing of service informationA strong ability to handle several tasks simultaneously with an ambition for achieving successBenefits - What's in it for you? Rewarding salary package + the opportunity to earn company biannual bonusesExclusive staff discounts on a range of goods and services through our Employee Rewards ProgramPermanent Full Time Position in a leading OEM with long term job securitySupportive management who value your input towards innovative ways to achieving successOEM training and opportunities for upskilling with access to the latest technologiesYou will be a part of a leading innovator in technology which genuinely values and ensures everyone is happy and safe at workHere at Hitachi, we believe that success comes from the partnership of our best-in-class products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and whole-heartedly value diversity at our company. The position advertised above would suit a creative problem solver who has an analytical initiative to identify every opportunity for continuous improvement.
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