Job Expectations A bit about your role nbn co. operates a network that provides wholesale services to various service providers. The network uses different delivery methods and technologies, including, but not limited to, FTTP, FTTB, FTTN, Copper Last Mile, Wireless, and Satellite. The Field Operations Team handles customer service, service activation, network assurance, maintenance, modernization, and quality audits across all technologies.
Field Engineers play a crucial role in ensuring network quality, making technical decisions, and mentoring other Field technicians. Due to the demanding project work on our active network, our Field Engineers operate on a 24/7 roster which may involve frequent night shifts as well as participating in an on-call roster. The role would see you:
Manage and conduct equipment and system-level Network and Service Assurance activities in the field across all nbn technologies. Perform work instigating changes and upgrades to nbn network platforms and components. This may involve individual cases or program-related activities. Demonstrate familiarity with the assessment and accreditation process and actively contribute to process improvement using the PDCA (plan-do-check-act) approach. Meet workforce availability commitments, including participating in an on-call and scheduled night-works roster, as directed. Be available to respond to emergency, seasonal, and project-based demand profiles. Provide technical leadership and capability in enhancing network design and support processes. Provide technical thought leadership, advice, and actions to support network and customer service activation and maintenance activity. Provide leadership and decision-making to solve problems in the delivery of projects. Provide subject matter expertise to resolve complex faults on network and customer service cases. Provide subject matter expert remote support where required for network changes and upgrades. Provide on-site, complex, and ad-hoc technical guidance for peers, trainees, and other field-based employees. A bit about you You would come from a technical field background, ideally with strong network assurance experience in one or more nbn technologies such as Ethernet, DWDM, GPON or VDSL. Having outside plant build experience across Fibre or Copper network builds would be beneficial. You will be a natural problem solver with a methodological approach and have an aptitude to learn quickly. Your ability to be flexible, adaptable, and cope with conflicting priorities will also see you succeed in this role. Given the nature of this role, you will be a highly organised team player, with the ability to adapt to a changing and dynamic work environment.
Life at nbn To be part of nbn is to be part of something bigger. We've created Australia's network—a network made for more. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love but transforms the way they do them and the opportunities available to them.
A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars.
Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please recommend them to us at the time of application (via ) and we will adjust to meet your needs.
Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed. The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position. Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.
Worker Type: Permanent
Time Type: Full time
Field Base Location: Sydney
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