Job Expectations
An exciting opportunity has presented itself to join the Brisbane or Gold Coast Field Services team as a Field Engineer predominately working on the nbn network. The Field Services (FS) Team within Chief Operations Business Unit provides Field Workforce capabilities across all technologies for Service Activation, Service Assurance, Network Assurance, Network Maintenance, Customer Complaints linked with Network faults, and Quality Inspection.
A bit about your role
Based in Melbourne, your new role as Field Engineer would require you to represent nbn's Field Services team for all field-based assurance activities. You will be responsible for the support, integration, augmentation, field audits, connect quality, and Delivery Partner quality activities across nbn and the services connected to the network.
You will provide high-level field support which may involve travel, scheduled after-hours activities, and may require you to be part of an on-call roster and respond to after-hours call outs.
This role involves:
Field management and service assurance for equipment and systems, with a focus on enhancing active network construction and probing early faults. Providing on-site technical support and resolving customer field technician escalations. Handling end-user installations, assurance activities, and network element upgrades. Proficiency in HFC construction, network remediation, and understanding of HFC testing principles, DOCSIS 3.1, and RF fundamentals is beneficial. As a Field Engineer, you'll conduct HFC maintenance and restoration, including amplifier alignment and egress repairs. Adherence to SLA, OLA, and CRQ timeframes, knowledge in basic HFC design, and a background in fibre optics are essential. The role requires assuring the network from CMTS to CM.
A bit about you
The ideal candidate would have a technical background, preferably with robust network assurance expertise in one or more nbn technologies like Ethernet, DWDM, GPON, or VDSL. Experience in outside plant construction across Fibre or Copper networks would be advantageous. This technical proficiency, combined with a strong background in network assurance, would be highly beneficial for this role.
You will be a natural problem solver with a methodological approach. Having the aptitude to learn quickly would be an advantage in this role. Given the nature of this role, you will have the ability to be flexible, adaptable, and be able to cope with conflicting priorities. You will be a highly organised team player, with the ability to adapt to a changing and dynamic work environment.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note, this is a full-time permanent role. To be eligible for this role, you must have full working rights in Australia.
Worker Type: Permanent
Time Type: Full time
Field Base Location: Brisbane Metro
#J-18808-Ljbffr