What success looks like in this role: Provides support for software, hardware, and networking for desktops, laptops, and servers.
Provides maintenance and support on legacy products.
May provide support for enterprise products.
Performs disk replacement on enterprise storage products.
Installs and maintains PCs and associated software, networks, servers, and peripherals.
Supports network products from operational and maintenance perspectives.
Performs installs, moves, adds, and changes as required.
Tests and certifies PCs, networks, servers, and client-approved applications.
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor, and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
You will be successful in this role if you have: 6 months to 1-year hands-on technical experience.
Electronics training equivalent to at least 2 years of technical institutes, polytechnic, and/or military technical school with applicable field service and/or other related technical experience.
Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic, and/or military technical school with applicable field service and/or other related technical experience.
Excellent analytical and client communication skills.
Client and/or governmental clearance may be required.
Police or criminal background verification may be required.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.
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