Field Customer Service Representative – PerthAt United, we encourage a flexible and healthy work-life balance for all our employees.
Join United today and enjoy:
5 weeks leave*9-day fortnight or Monthly Day Off (optional)This means more time to focus on the things that make you happy, or as we like to say, More time for U! Don't like working a typical 8am-5pm working week?
At United, you'll have the option of working a flexible 9-day fortnight or have a Monthly day off! You'll also receive an additional 5-days Anniversary Leave each year on top of your 4 weeks Annual Leave, which provides a total of 5 weeks leave.
The Role:The ideal candidate will have a solid background in customer service and building relationships with a focus on selling planned maintenance servicing of equipment to external customers.
An eye for detail and eagerness to learn, be able to manage multiple tasks and understand the importance of delivering service that exceeds customer expectations.
Primary Responsibilities:Promote and sign up new PMP service/maintenance schedules.Approach potential customers with the aim of increasing customer base and turnover.Visually inspect and report on the condition of customer equipment on site and identify retail opportunities.Pursue Service Department business development opportunities, deal with customer enquiries, and prepare equipment repair quotations.
Pursue acceptance of quotations to repair.Liaise with existing customers to ensure satisfaction with services and facilities.Provide a central point of contact for customer service.Visual inspection and reporting of damage to hire fleet vehicles.Conduct customer analysis and rediscovery.Assist customers to ensure their equipment needs are met and maintained.Manage call cycle program.About You:Strong customer service focus and skills with a professional attitude and approach.Strong mechanical aptitude or trade qualification would be an advantage.Ability to communicate professionally and courteously at all times.Good computer skills with a sound grasp of the Microsoft suite of programs.Excellent written and verbal skills.Strong interpersonal skills.Exceptional time management skills to prioritise tasks.Get in touch Start the conversation with our United Equipment Sales Team and we'll help you find the right equipment for the job.
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