Career Development: We offer opportunities for growth and advancement.
People-Centric Culture: Our People-Service-Profit philosophy ensures we put our team first.
Employee Wellbeing: We genuinely care about our employees and value their contributions to our success.
About the Role
This position offers a varied yet crucial set of responsibilities, all of which support our commitment to delivering exceptional customer service consistently.
Hours: 9am to 5pm, Monday to Friday Key Responsibilities: Oversee agent and external hire administration, ensuring compliance and responding to inquiries.
Maintain a keen attention to detail across all tasks.
Perform data entry and generate reports on weekly service quality KPIs.
Provide outstanding customer service to both internal and external clients.
Take on additional tasks as directed by the Manager.
Ensure compliance with OHS, Dangerous Goods, and Environmental legislation.
Actively contribute to continuous process, procedure, and system improvements.
Experience & Skills
Strong analytical and problem-solving abilities.
Excellent communication skills, both written and verbal.
Highly self-motivated and comfortable working with a high degree of autonomy.
Ability to manage multiple tasks and meet deadlines effectively.
Previous administrative experience is preferred.
Experience in the transport industry is advantageous.
Advanced computer skills, particularly in MS Office (Excel for report generation).
Experience in supply management, accounts, or payroll is a plus.
The Mission
We strive to be the best company to work for with the best service and the best brand in our Industry.
We are a supportive, caring and passionate team of operations professionals and we pride ourselves on our high performance, high integrity culture.
If you're ready to contribute to a dynamic, supportive, and forward-thinking team, we would love to hear from you!
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