Canberra, Australian Capital Territory, Australia
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Date posted: Jan 08, 2025
Job number: 1797135
Work site: Up to 100% work from home
Travel: 0-25 %
Role type: Technical Support, Onboarding Management
Employment type: Full-Time
OverviewWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture.
Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Do you want to be a key leader in Microsoft's fastest growing business and drive industry transformation to modern cloud technologies that make up the Microsoft 365 suite?
If so, the FastTrack team has an exciting opportunity for candidates like you.
The FastTrack team is looking for FastTrack Architect (FTA) that specialize in helping enterprise customers deploy the Microsoft 365 suite aligned by three Modern Work solution areas: (1) Secure Remote Work to improve productivity (2) Security and Compliance and (3) Modern Management.
In partnership with the Microsoft field sales and services teams, this role helps customers transform their business and IT environments through adoption and usage of Microsoft 365.
This role is flexible with 25% travel to client site required.
QualificationsMinimum/required qualifications: Technical knowledge of the Microsoft 365 suite (Intermediate level across suite, Expert level on at least one workload such as management or security).Expertise & ability to explain technical scenarios and business cases supported by Microsoft 365, product roadmap, key solutions and technical architectures.Experience working with local and federal government.Customer facing and account management skills including the ability to rapidly establish and maintain personal and organizational credibility with Customers and Partners through deep delivery knowledge and effective communications.10 years technical consulting, IT administration, support, project management, customer success management, or related work.OR bachelor's degree or higher AND 6 years technical consulting, Information Technology (IT) administration, support, project management, customer success management, or related work.This position requires verification of Australian citizenship due to citizenship-based legal restrictions.
Specifically, this position supports Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. Additional or preferred qualifications: Proven track record delivering on team revenue or usage targets.Experience in dealing with Senior technical and business leaders to ensure customer success.Microsoft 365 Planning and Deployment Experience with Enterprise customers.4 years experience with relevant technologies (e.g., cloud, infrastructure, Microsoft Platform).6 years project management experience.4 years relationship management or customer success experience.PROSCI Certification.Project Management Professional Certification.Enterprise-scale experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.Expertise on Non-Microsoft competitive technologies as well as Microsoft 365 deployment and products.Professional experience as a senior technical resource with regular customer interactions.ResponsibilitiesEngage and develop deep relationships with select Microsoft enterprise customers to ensure they get the full value of their Microsoft 365 investment.Provide technical deployment guidance and best practices, design their migration and upgrade plans, overcome hesitancy, and gain commitment from the customer to move forward with those plans.Serve as the chief coordinator, demonstrating both technical and project governance capabilities.Identify customer deployment, revenue, and transformation opportunities through consistently evaluating the customer environment, engaging with customer business and technical leaders, coordinating with the customer account teams, and delivering briefings on relevant technical solutions and strategies.Translate Modern Work technical vision, roadmap, key solutions, and technical architectures into growth drivers.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:
Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connectMicrosoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations and ordinances.
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