This role provides wrap-around administration support to the service, ensuring exceptional customer service is provided at all times and tasks are completed in a timely manner.We are looking for someone who aligns with our philosophies and is not only able to provide a high level of professionalism, but they have the drive to make this the best service in the community, while also being caring, empathetic, passionate, and respectful. This is a great opportunity to join a fantastic team and grow your career.Responsibilities:Answering callsBooking and conducting family toursProcessing enrolmentsManage accounts in CCSS and resolve any issuesDeliver a high level of customer service at all times, which is proactive and dependableProvide general administration support as requiredWho we're looking for:Proven ability to build rapport and apply a methodical approach to troubleshootingExperience using CCSS/CRM software is preferred but not essentialCertificate 3/Diploma in Children's Services preferred but not essentialA minimum of 2 years within an office administration roleEvidence of sound professional experience that shows initiative and strong sense of personal responsibility for meeting objectives, modelling of professional and ethical behaviour and commitment to personal development.Dedication to developing the future of children and passion for expanding on children's interestsAbility to collaborate with others to provide exceptional customer service to all internal and external customersDemonstrated intermediate Microsoft Office skills in Word, Excel, and OutlookHold a valid Working With Children checkIn return, we offer you:Negotiable hourly rates and flexible hours.SHELebrate! our reward and recognition platformDiscounts to 100's of major retailersPeople centric, health and wellbeing initiatives inc FREE First Aid, CPR and Flu Vaccinations.Access to an employee assistance program for you and your family.Uniform provided75% Staff Childcare Discount*Refer a friend bonus for you to keep and treat yourself or donate to our nominated charity.SHEL-endar our tailored professional development platform where you can access training with Education Specialists to reach your goals inc partnerships with industry leaders.Continuous feedback model with regular check-ins from your manager to always know the 'word on the street'.We'll empower you to step up; step sideways; and flourish always in your pursuit of a meaningful career.Interstate relocation supportJoin one of our many committees. Being part of an inclusive team where coming together to collaborate and having a voice is encouraged.A large array of resources and resource selection being led by you.Story House Early Learning is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment, providing mutual respect for all employees.At Story House, we prioritise the safety and wellbeing of our community, which is why we are committed to the Child Safe Standards and have Safety as one of our values.We look forward to meeting you.*CCS eligible care#J-18808-Ljbffr