Company Description
Your team and working environment:
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
Consistently offer professional, friendly and engaging service
Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
To monitor maintenance of the physical Fairmont Gold product
Review all Fairmont Gold reservations to ensure requests are met
Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
Handle guest concerns and react quickly, logging and notifying proper areas
Train all Fairmont Gold Attendants
Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
Provide exceptional Concierge information to our guests about local and area attractions
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned
What is in it for you:
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Demands
This position requires:
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting up to 20lbs.
Occasional ascending or descending ladders, stairs and ramps
Required Education and Experience
Previous guest service experience required
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
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