Facilities Operations Centre (FOC) Engineer, AWSJob ID: 2845104 | Amazon Commercial Services Pty Ltd
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Centre Global Engineering Operations organisation is looking for an individual with proven and tested leadership skills to help bring to fruition a newly developed Facilities Operations Centre (FOC). The FOC is responsible for 24X7 monitoring of the data centre's physical infrastructure and will serve as a facilitator for all Large Scale Events (LSEs) and Critical Site Events (CSEs). This role will also serve as a central monitoring location for the facility electrical and mechanical systems. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.
The ideal candidate will need to have an understanding of data centre IT infrastructure and data centre facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data centre and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the FOC with the larger objectives of other business and peer organisations. You will need to play a role with growing the team to a standard of operational excellence.
If you are passionate about the Customer Experience, you think and act globally, and you want to contribute to the operational excellence of Amazon Data Centre's, then this may be the challenge you've been looking for!
Key job responsibilitiesMonitors the data centre Amazon facilities infrastructure platformServes as a Point of Contact for internal and external teamsAssists with the development of communication and escalation protocols designed to improve the team's performanceContributes to outage post mortem analysisEnsures records are updated in a timely mannerAssists with coordination and communication during emergency recovery effortsAssists with the development of tools that will enhance the team's performanceThe ability to support a 24X7 environment (This is shift work which may require that you work weekends and holidays).Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)
BASIC QUALIFICATIONS2+ years of Electrical or Mechanical Experience
1+ years of experience working with Building and/or Electrical Platform Management Systems
2+ Years' Experience in Data Centre Engineering/ Operations
PREFERRED QUALIFICATIONS3+ years' experience working in a large-scale data centre and 3+ years' experience in a NOC (Network Operations Centre) or similar
Strong verbal and written communication skills and strong Microsoft Office skills (Word, Excel, Access)
Ability to maintain SLAs through the implementation of proactive issue detection and reporting tools and ability to follow and complete support procedures, system documentation, and issue tracking entries, root cause analysis and complex problem solving skills
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