The CompanyOur client is a reputable facilities management company with over three decades of experience in the industry, established since 1987; partnered with Knight Facilities Management Australia - a global provider of facilities supports services with operations in 13 countries and over 5,000 employees all across the globe.The Role The Facilities Management Analyst/Administrator provides facilities management helpdesk services within the National Operations Control Centre (NOCC) team who is responsible for a number of operational accounts. An important part of this role includes analysing, managing, and organising information and data, and the provision of advice on policy for Planned, Reactive and Minor works for several clients using the businesses Works Management System (WMS). This includes and is not limited to providing policy advice in the methodology for work order creation, coordinating sub-contractors, client liaison, and work order completion to be achieved within the client contractual Key performance indicators (KPI's).A typical day may look like this:The communication conduit between client stakeholders, facilities managers and subcontractorsEnsure accurate logging of jobs and data in systemEngage authorised external contractors to attend managed sites as required to ensure required works are attended to within KPI response and resolution timesProactively track and manage action items and external commitments within agreed timeframeUndertake any administration duties required to support Campeyn Group in the delivery of facilities management servicesLiaising with contractors on scheduled works and inspectionsKeep all compliance records up to date including ESM documentationKeep all maintenance records up to dateOverall responsibility for the effective procedures including retention of data and management of callsManage the CMMS database, including report developmentManage warranty asset by directing work orders to the installer/ manufacturerWhat we would expect:Ability to manage multiple work requests and suppliers across various sites simultaneouslyPrevious experience in building services or project facilities managementExcellent analytical and organizational skills, multi task and manage a high volume of workDemonstrated knowledge of company structure, systems and processesExceptional customer and supplier management skillsGood interpersonal, written and verbal communication skills including the ability to liaise with both internal and external stakeholdersSelf-motivated, performance driven, flexible and adaptableExperience in the management of diverse facilities management issuesReliable work ethic and willingness to develop themselves professionallyStrong computer systems skills including Microsoft Suite and other programs associated with Facilities ManagementThis is a full-time position with a salary range of $ 70,000-$ 80,000 p.a + Super and depends on your skills, experience etc.Campeyn Group – A Knight FM company is an equal opportunity employer and supports workplace diversity. We strongly encourage Aboriginal and Torres Strait Islander applicants to apply.
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