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Company Description
BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Job Description
Scope and Objectives
You are the administrative backbone of the Banquet Division. Your role collects and disseminates all the administrative and operational information within the team.
When required you assist with the service aspects of the operation.
Key Deliverables and Responsibilities
Ensure correct grooming standards are followed at all times Follow the Care Programme at all times Attend the weekly Engineering and Housekeeping walkthrough and maintain accurate records Follow up on all financials, LQA, Forbes and TrustYou targets Check emails and banquet pigeon hole and update the team with relevant information Maintain the Banquet notice board updated with relevant information Manage the banquets folder and ensure all files & folders are properly organized Operational schedules and daily attendance sheets are updated and posted accordingly Print out BEO's, daily, and weekly forecasts and distribute copies of each at the allocated locations Maintain a master file to be kept in F&B Office at all times with the latest updates of all BEOs, forecasts, memos, and other related information. Process all requisitions through related to general store as well as purchase orders. Keep track of all departmental purchases with the purchasing department Prepare all casual reports and ensure they are delivered to the accounting department on time Attend daily briefings and draft minutes on a daily basis to be posted on all notice board Attend monthly departmental meetings and note down the minutes and action plan Be aware of the daily, monthly and yearly financial targets All issues and negative guest feedback need to be properly reported on Glitch system Maintain the HACCP & FIFO records as required by the regional governing body Maintain records of training, grooming and selection of casual labour Handle financial procedures according to guidelines set by the finance department Responsible for linking all facets of service, cuisine and entertainment Follow the personal development plan set by the corporate office Assist with the rostering system and regularly update Oasys Follow Hotel Evacuation Policy in case of an Emergency Establish and maintain effective communication across all divisions Prepare the buffet tags accordingly based on the information provided in the BEO. Fill in the Banquets revenue report and send it to the Banquet Director Complete any other relevant admin duties assigned by Banquet Director Assist with the operation as required by Banquet Director Qualifications
Luxury environment, banquet experience, F&B service experience, Business Administration, pressure and tight deadlines, working long hours, excellent communication, friendly & assertive, MS Office proficient, Budget & P&L, hands on operational F&B experience.
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