About the Role:Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever .This is a rare opportunity to join our high performing Sales team as an External Sales Consultant servicing the Canberra area, where success will come easy as you capitalize on selling our quality services and products.You will be part of a long-standing, highly experienced team that has proven their success year after year. As this role is on the road and work from home, your ability to manage your time and coordinate a busy diary will be essential. So too will be how well you build rapport with clients and help them navigate the logistics and stress of relocating.Some of what you will be doing:Carrying out in home inspectionsFormulating pricing and proposals that best suit the clientPromote full suite of services to ensure our clients' needs are metAssist with any service issues ensuring effective and timely solutionsPromote customer feedback as we strive to always improveMaintain exemplary customer service throughoutAbout you:Ideally you will have experience or exposure to the removals industry and can demonstrate you are a proven customer-centric and solution-focused individual. This role is not a hard sell, the key is to have empathy and respect for our broad client base in their own homes.What we hope you have:The ability to apply excellent listening, communication, and negotiation skills throughout your interactionsGood problem solving and spatial estimation skillsThe ability to follow best-practice processes, while striving for continuous improvementEnjoy working independently and driven by resultsAbility to prioritise effectively and work under pressureBe passionate, enthusiastic, and positive with a highly professional attitudeYou are located in CanberraA vehicle licence and your own carYou may not fit the requirements 100% but that's ok, we focus on training and development so that we can promote from within. If you are looking for a career and not just a job, you're in the right place!About Us:Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don't make the mistake of thinking we're just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.Benefits:We offer a competitive salary plus super and additional incentivesGenuine work life balanceEveryone having access to training and developmentKent CARE Program focus on staff wellbeing and mental healthFleetPartners Fully Maintained Novated LeasesStaff discounts on storage and removals servicesRecognition incentives in the form of digital giftsWe believe in inclusiveness and workplace equalitySupport for women choosing a management career path2M invested in technology including bespoke systems built in-house5 star rated onboarding experience1 in 5 roles are filled internally, we love promoting from withinDiverse business areas that offer additional opportunity#J-18808-Ljbffr
