It is important to note that by submitting an application you are expressing an interest only for working within the Contact Centre for Gympie Regional Council. Applications will be assessed on skills and experience that meet the mandatory requirements for this position. When a casual vacancy arises, Council will draw from this pool of submissions and may make contact with you. Remuneration: Casual hourly rate commencing at $38.01 (plus casual loading) plus superannuationClosing Date: Sunday 26th May 2024 at 11.00pm AESTNo late applications will be accepted. Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered. Role Overview Applicants would need to be available between the hours of 8.30am - 5.00pm Monday to Friday to meet the needs of the roster, days and hours of work will change weekly. There are no set weekly working hours for these positions, but there will be an opportunity for increased hours during peak periods and to cover periods of leave. What we are looking for In addition, the above applicants will also have: Demonstrated outstanding level of verbal, written and active listening communication skills with the ability to relate and adapt to internal and external customers at all levels either face to face, via phone or online.Demonstrated experience in a high demand customer service environment with skills/training/experience in conflict management/resolution, managing difficult behaviours or similar. Demonstrated ability to work autonomously or cooperatively in an integrated team environment by developing effective working relationships with a variety of stakeholders.A commitment to ongoing development by taking a proactive approach to continually improving skills and abilities.Resilience and manage high volume workloads with the ability to multi-task.Experience or exposure to customer request management (CRM) systems and practices. Although not mandatory for this position, the following would be advantageous: Formal qualification in business, customer service or related field. Position DescriptionFor a full position description containing essential and desirable criteria, please click here. What we offer? Access to employee health and well-being programsFitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate.Access to professional development and employee education assistanceLong service leave after seven years.Generous superannuation scheme 13 per centAccess to salary sacrificing.Employee assistance program offering free confidential counselling services for employees and their families. How to express your interest Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question. Applications close on Sunday 26th May 2024 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered. Apply Now
