Expressions of Interest - Customer Contact Officers (casual) Job No: GRC1219 Expressions of Interest - Customer Contact Officers (casual) It is important to note that by submitting an application you are expressing an interest only for working within the Contact Centre for Gympie Regional Council. Applications will be assessed on skills and experience that meet the mandatory requirements for this position. When a casual vacancy arises, Council will draw from this pool of submissions and may make contact with you. Remuneration: Casual hourly rate commencing at $38.01 (plus casual loading) plus superannuation Closing Date: Sunday 26th May 2024 at 11.00pm AEST No late applications will be accepted. Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered. Role Overview Council is currently seeking expressions of interest for experienced customer service professionals to fill casual vacancies within our Customer Contact Section as they arise. By submitting your interest, this will create a pool of professionals that can be contacted at any time. This pool will remain current until 26th May 2024. The Customer Contact team provides support to both internal and external customers. The section delivers a high quality and positive customer service experience, answering inbound enquiries through multiple service channels, including phone, email or online. Our team is based in various offices, providing professional face-to-face and call centre customer service. Applicants would need to be available between the hours of 8.30am - 5.00pm Monday to Friday to meet the needs of the roster, days and hours of work will change weekly. There are no set weekly working hours for these positions, but there will be an opportunity for increased hours during peak periods and to cover periods of leave. As this is an entry level position to Council, recent high school graduates are encouraged to apply. What we are looking for We are looking for people who are passionate about customer service, enjoy the challenge of solving problems, are resilient and highly motivated and committed to working in a fast-paced customer contact environment. In addition, the above applicants will also have: Demonstrated outstanding level of verbal, written and active listening communication skills with the ability to relate and adapt to internal and external customers at all levels either face to face, via phone or online. Demonstrated experience in a high demand customer service environment with skills/training/experience in conflict management/resolution, managing difficult behaviours or similar. Ability to understand and apply policies and procedures when responding to customer requests to ensure the provision of excellent customer service in an accurate and timely manner. Demonstrated ability to work autonomously or cooperatively in an integrated team environment by developing effective working relationships with a variety of stakeholders. A commitment to ongoing development by taking a proactive approach to continually improving skills and abilities. Resilience and manage high volume workloads with the ability to multi-task. Experience or exposure to customer request management (CRM) systems and practices. Although not mandatory for this position, the following would be advantageous: Formal qualification in business, customer service or related field. Experience in a fast-paced operational contact centre environment. Position Description For a full position description containing essential and desirable criteria, please click here. Who to Contact For information regarding the requirements of this role, please contact Council's Acting Coordinator Customer Services, Tamyka Jewell via email tamyka.jewell@ gympie.qld.gov.au For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on 07-5481 0971 or email ****** What we offer? Access to employee health and well-being programs Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate. Access to professional development and employee education assistance Long service leave after seven years. Access to salary sacrificing. Employee assistance program offering free confidential counselling services for employees and their families. How to express your interest Keen to apply? Simply follow the instructions below: 1) Download and review the position description above 2) Complete the information below, as requested (please use an individualised email address as using another person's may effect your application, if you do not have one please follow this link to create a Gmail account ) 3) Click 'APPLY' 4) Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable. 5) Click 'NEXT' and 'CONFIRM' Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question. Applications close on Sunday 26th May 2024 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered. Gympie Regional Council is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. Personal Details * Required field First name * Last name * E-mail * Digits only or add + for international numbers Street * Street Cont. City, Town or Suburb * Postcode or Zipcode * Country * State, Region or Province * Questions Do you have the right to work in Australia? (This is a mandatory requirement for the position.) * Yes No Are you an existing employee of Gympie Regional Council? * Yes No If no, have you previously been employed by Gympie Regional Council? Yes No Do you have a current, unrestricted Australian driver's license? * Yes No EEO Data CollectionProviding this information is voluntary. Any information that you do provide will remain confidential and will only be used as statistical information to assist with equity and diversity policy development and reporting.Do you identify as an Aboriginal or Torres Strait Islander? Yes No Are you from a racial, ethnic or ethno-religious group which is a minority in Australian society? Yes No If 'Yes', please provide details. Is English the primary language spoken at home? Yes No Do you have a disability? Yes No If you answered 'Yes' to having a disability, do you require an adjustment to be made at work? Do you have previous experience working in a call centre environment? * Yes No What is your typing speed and accuracy? * Please self-rate your computer skills out of 10 and outline the programs you are familiar with, including any knowledge management systems. * Provide a detailed summary demonstrating how your skills and experience meet the criteria for this position as outlined in the position description. * I understand by submitting this application I am expressing an interest only for working within the Contact Centre of Gympie Regional Council. Should my application meet the mandatory requirements of the role, I may be contacted to progress my application if a casual vacancy becomes available. * Yes DeclarationI declare the information provided in this application is true and correct to the best of my current knowledge. I understand that any employment offer will be based on the accuracy of this application and results of relevant checks and any misrepresentation of the facts or omission of relevant material may be a cause for dismissal. * Yes Your IP address (205.251.218.136) has been logged. 716 Hits. #J-18808-Ljbffr
