We Are Fujitsu
We use technology to make lives happier. As a global technology and business solutions leader, we transform organizations and the world around us. With a long heritage of innovation and expertise, we continuously work to contribute to the growth of society and our customers.
About the Role
This role is focused on enterprise service management, with deep expertise in digital and business transformation, customer experience, IT transformation, employee service experience, and integrated risk management. Our innovation and organizational change management practices are fundamental to everything we do.
We are looking for a skilled technologist with a passion for the ServiceNow platform and coding. You will be proactive, with strong analytical and problem-solving abilities, and possess excellent verbal and written communication skills. We invest heavily in our people, so you should expect challenges that foster growth.
This role is based in Melbourne.
Responsibilities and Accountabilities
Client Workshops & Process Validation: Facilitate workshops to identify business processes and challenges, validate customer requirements, and differentiate between needs and wants.
Technical/Functional Design Workshops: Conduct design workshops and create specifications using out-of-the-box functionality and customer requirements.
Process Improvement & Automation: Identify areas for improvement and automation, recommending solutions while detailing pros, cons, and risks.
ServiceNow Implementation: Deliver solutions aligned with requirements, ensuring process design and adherence to ServiceNow technical best practices and standards.
Individual & Team Contribution: Act as an individual contributor or team member on client engagements, taking ownership of tasks and guiding junior professionals.
Hands-On Technical Delivery: Perform technical delivery including development, testing, and implementation of cost-effective ServiceNow solutions using HTML, XML, JavaScript, and integrations (e.g., web services, SOAP, email, MID).
Subject Matter Expert: Ensure technical deliverables are complete, consistent, high-quality, on-time, and aligned with customer expectations.
Coordination & Leadership: Organise development efforts, coordinate with vendors and management, and oversee work quality and accuracy from team members.
Mentoring & Uplift: Provide mentorship and support to junior team members, enhancing their capabilities and product understanding.
Certifications & Professional Growth: Pursue additional ServiceNow Certified Implementation Specialist (CIS) certifications across various product lines.
Requirements and Experience
ServiceNow Experience: Minimum 5 years of experience in ServiceNow Design and Development within a client-facing environment.
Technical Presentations: Experience presenting technical aspects of the platform to audiences, particularly in specific domains.
Business Acumen & Problem-Solving: Strong analytical skills with a focus on problem-solving and business acumen.
Team Player & Leadership: Proven ability to work dynamically within a team and demonstrate leadership qualities.
Enterprise-Level Implementations: Experience in implementing large-scale Service Management solutions.
Requirements Gathering & Solution Design: Expertise in gathering requirements, creating process documentation, solution designs, and detailed requirements.
Continual Service Improvement: Proven experience in defining and deploying "to be" processes for service improvement, and identifying solutions across people, process, and technology.
ServiceNow Releases: Experience with multiple ServiceNow releases, from Kingston to the most recent, with the ability to articulate release updates to customers.
Project Methodologies: Experience in both Waterfall and Agile methodologies.
Scripting & Integration: Proficiency in JavaScript, CSS, HTML, Angular, and REST API integration.
Platform Expertise: Provide insights on platform upgrades, new releases, and the ServiceNow roadmap.
Qualifications & Certifications
Education: IT Degree or relevant tertiary qualification in Computer Science.
Certifications: ServiceNow CSA + CIS ITSM + 1 additional product CIS.
Accreditations: ServiceNow sales & presales accreditation in 2+ product lines.
ITIL Certification: ITIL Foundation Certified.
Bonus Points
Additional ServiceNow certifications, including ServiceNow Suite Certified.
Exposure to and understanding of ServiceNow licensing.
Project Management Certifications: Agile, SCRUM, Prince2 certifications.
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first: We believe in the power of diversity to drive innovation, and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion, show that we value an inclusive culture.
Tailored career paths: We offer personalized career development across our global organization to support your professional and personal growth.
Our customers trust us: We have an excellent reputation across the region and globally.
Best-in-class reward and recognition programs: Flexible work, volunteering leave, and more.
We live our values: Aspiration, trust, and empathy are core to our culture, every day.
Commitment to Diversity, Equity, and Inclusion
Fujitsu is committed to fostering a diverse workforce. We strongly encourage applications from women, gender-diverse people, Aboriginal and Torres Strait Islanders, Maori and Pacific peoples, LGBTI+ communities, people with disabilities, veterans, and emergency responders.
If you don't meet every requirement, don't be discouraged from applying. Research shows that underrepresented groups tend to avoid applying unless they meet all criteria. We value qualities such as inclusion, collaboration, adaptability, courage, and integrity, so if this resonates with you, we invite you to apply.
For more information, please email us at ******.
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